L1.5 Support technician

Tata Consultancy Services

Mobile, AL

Job Description
Must Have Technical/Functional Skills
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Shift timings : Monday to Friday:Morning 6:00 am till 2:30 pm, Afternoon 3:00 pm till 23:30
On-Call support beyond Office hours
Extended Shift timings and Weekend working based on customer requirements
Roles & Responsibilities
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Willing to work in shifts, this is mandatory
Generic Managerial Skills, If any
Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous
Base Salary Range: $63,400- $80,000 per annum
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE

Posted 2026-02-17

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