Administrative Assistant

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an Administrative Assistant to provide support to our leadership team. As an Administrative Assistant you will perform a variety of administrative and clerical tasks. This is an excellent job with many learning and advancement opportunities.

The ideal candidate for this role should have an excellent command of the English language, be highly organized and reliable, and have a strong work ethic and attention to detail. Prior administrative experience is recommended but not required.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real-time scheduling support by booking appointments and preventing conflicts
• Create content to post on the company's Social Media Channels
• Prepare presentations according to the instructions given
• Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
• Maintain polite and professional communication via phone, e-mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)