Deputy General Manager (remote)

**Deputy General Manager (remote)** _This remote position is open to any qualified candidate living in the United States._ **Role Overview:** The Enrollment Deputy General Manager will lead and support enrollment and premium billing operations across multiple client accounts and understanding TriZetto products. This role ensures compliance with regulatory and client requirements, drives process improvements, and provides operational support through data analysis, reconciliation, and issue resolution. The position requires strong leadership, technical expertise in enrollment systems, and a deep understanding of health insurance processes. **Key Responsibilities:** + Oversee **end-to-end enrollment and premium billing processes** for multiple clients. + Ensure **compliance** with regulatory guidelines, client-specific requirements, and internal policies. + Drive **process improvement initiatives** to enhance accuracy, efficiency, and customer satisfaction. + Perform **data analysis and reporting** , including enrollment metrics, premium reconciliation, and trend identification. + Troubleshoot and resolve **complex enrollment and billing issues** in collaboration with internal teams and clients. + Manage **audit and quality control processes** to maintain data integrity and operational excellence. + Partner with IT and business teams to implement **system enhancements** and resolve technical issues. + Provide **leadership and guidance** to enrollment teams, ensuring adherence to SLAs and KPIs. + Prepare and present **operational reports** to senior management and clients. **Qualifications & Experience:** + **Education:** Bachelor's degree in business administration (Preferred), Healthcare Management, or related field. + **Experience:** Minimum **10 years of experience** in health insurance enrollment and premium billing operations, with at least 5-6 years in a leadership role. + **Technical Skills:** + Proficiency in **enrollment systems** (e.g., Facets, QNXT, or similar platforms). + Advanced knowledge of **Microsoft Office applications** (Excel, Word, PowerPoint). + Familiarity with **reporting tools** and data analysis techniques. + Strong understanding of **HIPAA regulations** , compliance standards, and health plan operations. + Excellent **analytical, problem-solving, and communication skills** . **Preferred Competencies:** + Ability to manage **multiple client relationships** and deliver high-quality service. + Proven track record in **process optimization and operational excellence** . + Working experience with **TriZetto products** + Leadership skills with experience in **team development and performance management** . **Salary and Other Compensation:** Applications will be accepted until December 13, 2025.The annual salary for this position is between $110,000 - $10,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan _Disclaimer:_ The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.