Sales Associate/ KidStrong Coach

Job Description

Job Description

WHAT IS KIDSTRONG?
At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words kids who will win at life!

KidStrong Auburn is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

OPEN POSITION & SCHEDULE
We have an immediate need for a high-energy, hyper-organized, passionate Sales Associate AND Coach to lead our KidStrong Auburn location. As the Sales Associate, you will be responsible for providing daily sales from leads for the Center. This critical position must have a solid understanding of sales and a passion to drive growth for the center. As the lead for the sales function, the Sales Associate must execute a lead generation/marketing strategies plan to increase sales. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.

NOTE: This role would be a Dual role. The sales candidate would go through KidStrong Coach training and be available to assist as a coach if needed (PRN).

SALES ASSOCIATE RESPONSIBILITIES

• Driving membership sales through high-volume outbound phone calls on inbound leads
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the KidStrong Director to ensure that the staff and Center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all Center activities through self-involvement (leading by example).
• Trains and mentors subordinates for ongoing success and future growth.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred (200+ calls/week is a typical outbound phone sales effort)
• Strong sales mentality and comfortable with outbound sales efforts
• Associate or bachelor's degree in business, education, or a related field preferred.
• Must have the ability to work a flexible schedule, including at least 2 evenings per week (the last class ends at 7:15 pm) and weekends (at least 1 weekend morning).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPIs), revenue, etc.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office products as well as G-Suite
• Fitness, retail, and/or hospitality industry experience preferred.
• Required to work at least three (3) weekday nights and at least one (1) weekend day

IDEAL EXPERIENCE

• Outbound phone sales experience: 2+ years
• Customer Service: 2 years
• Child development/ child education
• Required Shifts: Morning, Mid-Day, Evening, and Weekend

Pay

• $15/ hour
• Plus Commission= $5- 15/ per membership

**Note: This position will be cross-trained as a KidStrong coach. The purpose of this is to give a better understanding of the product and the potential to fill in a "sub" coach when needed.