Customer Sales & Service Representative / Dispatcher - In Person
Job Description
Job Description
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Full-Time | In-Office Position Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years . We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services. Were growing, and were looking for the right person to join our team in a key role: Inside Customer Sales & Service Representative / Dispatcher This is NOT an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently:
- Listen to customers
- Ask great questions
- Understand the real problem
- Communicate with empathy and professionalism
- Guide the customer to the right next step
- Book appointments that get results
- Answer inbound calls and convert inquiries into scheduled appointments
- Make outbound calls to existing customers and members to get them taken care of
- Dispatch and coordinate service appointments
- Use ServiceTitan daily to manage scheduling and customer communication
- Work closely with technicians and leadership to deliver a 5-star experience
Bonuses include:
- $10 per booked lead that gets completed
- Membership sales bonuses of $5, $20, or $30 depending on level
- Paid training
- PTO
- Insurance options available
- Growth opportunities in a stable, high-performing company
Strong phone communication skills
Ability to multitask and stay organized
A coachable attitude and desire to improve
Confidence guiding customers not just taking orders Google Workspace experience is a plus. Who This Role Is Perfect For This job is for someone who believes: Customers dont just need a price they need someone who can help. If youre a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you. How to Apply (Important) To stand out, we ask all serious applicants to submit a short video introduction (12 minutes) answering:
- Who you are
- Why youd be great in this role
- Why youre not afraid to sell through service
If its a strong fit, well reach out quickly.
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