Residential Program Manager

Job Description

Job Description

At Integrea Community Mental Health System, you’re not just joining a workplace—you’re joining a mission‑driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, the security of participating in the Retirement Systems of Alabama (RSA) and guaranteed 40‑hour workweeks for full‑time staff.

Openings for this role are in the following areas: LaFayette, AL and Opelika, AL

Position Summary:

The Residential Program Manager oversees the daily operations and service delivery within a mental health residential facility. Under the supervision of licensed clinical staff, this role assists individuals with mental health conditions and/or developmental disabilities in building life skills, achieving treatment goals, and maintaining a safe, therapeutic living environment.

Key Responsibilities:

• Provide day-to-day oversight of residential program operations, ensuring compliance with all clinical, licensing, and safety standards.
• Supervise consumer activities, including completion of daily chores, outings, training, grooming, bathing, toileting, and mealtime activities.
• Develop, implement, and maintain weekly activity schedules for consumers that promote engagement, wellness, skill development, and community integration.
• Ensure accurate and timely documentation of consumer services, progress notes, incident reports, and compliance logs.
• Coordinate with clinical staff to support treatment goals and individualized service plans (ISPs).
• Oversee shift coverage and maintain staff schedules to ensure 24/7 supervision requirements are met.
• Monitor the therapeutic environment, including routines, behavior supports, and emergency response readiness.
• Maintain program records and participate in audits, site visits, and quality improvement initiatives.
• Collaborate with families, guardians, case managers, and external providers to support holistic care.
• Address crises or behavioral escalations as needed, in accordance with organizational policies and trauma-informed practices.
• Participate in staff training, program development, and strategic planning efforts.
• Perform all duties of Mental Health Professional, Mental Health Technician, and House Manager as needed.
• Responsible for supervising program services in the absence of the Program Director.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree in social work, psychology, human services, or related field.
• At least 3 years of experience in a residential or mental health setting, including supervisory or leadership experience.
• Strong organizational skills and program coordination abilities.
• Effective communication, leadership, and crisis management skills.
• Must be available for a variable schedule, including on-call duties.
• Must pass background check and meet state/facility requirements.

Transportation Responsibilities:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

Work Environment & Schedule:

• This position involves extended periods of walking, standing, and occasional lifting of up to 50+ pounds.
• The schedule is variable and may require evening, overnight, weekend, or holiday shifts in a 24-hour facility.
• Exposure to emotionally stressful situations may occur.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.
• Completion of PCM Practitioner I or II training required based on program needs as well as recertifications as needed.
• Completion of MAC and MAC II certification required as well as recertifications as needed.