Pharmacy Customer Service Associate
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Salary Range: $16 - $18 / Hourly
Recommended Jobs
Warehouse Associate
Job Title: Warehouse Associate Location: Decatur, AL Department: Operations Reports To: Warehouse Supervisor Company & Position Overview At Lakeland Industries, we’re more than jus…
Part-time Showroom Staff - Loxley, AL
Job Description Job Description About the Role: As a Showroom Staff at Fireworks Supermarkets - Loxley, you will be responsible for providing excellent customer service to our customers. You w…
Utility/Food Service Worker
Job Description Job Description Description: Southern Foodservice Management, a national contact food service company, is now looking to hire a qualified Utility/Foodservice Worker for our Mar…
Structural Assistant Project Manager 03931 LBYD
Location: Birmingham, Alabama Title: Structural Assistant Project Manager Schedule (FT/PT): Regular Full Time Travel Required: Yes (0-25%) “Large Firm Expertise, Small Firm Responsive…
Licensed Esthetician or Cosmetologist - European Wax Center
Job Description Job Description Join European Wax Center as a Licensed Esthetician (Wax Specialist) and be part of a team that prides itself on providing a flawless experience to every guest. In…
Automotive Service Technician / EX- 00213
Job Description Job Description SUMMARY : Service Technicians, Quick Lane Tire & Auto Center has immediate openings for service technicians. Quick Lane offers an excellent work environmen…
Customer Service Rep(05634) - 2 Benton Rd Ste A
Job Description Job Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you?…
Scale Technician
Job Description Job Description Job Summary: Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must ha…
Dishwasher
Job Description Job Description **Job Title: Dishwasher** **Location: ** Monarch Estates **Job Type: ** Part Time **About Us: ** Monarch Estates is a dynamic and fast-paced [restaurant, ca…
Graduate Civil Engineer
Job Description Job Description Graduate Civil Engineer We are seeking a motivated and detail-oriented Graduate Civil Engineer to join a growing engineering team. This is an excellent opportun…