Client Relations Manager (On-Site)

Job Description

Job Description

Job Summary:

Responsible for management and coordination of daily activities of the Neumo Tax Administration Client Relations Department. Serves as a liaison with a company’s clients to develop relationships and ensure the client needs are met. Responsible for existing and new clients/services, data analyzation and detailed reporting, and providing follow-up for Clients and Supervisors.

Duties and Responsibilities:

• Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
• Manage Client Implementation projects and ensures each project is delivered timely and accurately.
• Manage day-to-day operations, workflow, and personnel of the Client Relations department.
• Oversee and manage policies and procedures in order to comply with client requirements.
• Work with Project Management & IT on system enhancements.
• Review ordinance/act and become familiar with rates and city/county representatives.
• Monitor client request list daily. Assist in staff research, resolve and record problems.
• Ensure month end reports are complete and accurate by the 10th day of the month.
• Responsible for the transfer of Client funds on designated disbursement days. Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
• Update staff on current initiatives and objectives.
• Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
• Establish goals and incentive plan for department.
• Conduct annual employee performance evaluations.
• Perform other duties as assigned.

Education and Experience:

• Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
• Minimum 10 years customer service experience.
• Minimum 5 years project implementation experience.

Knowledge, Skills and Abilities:

• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Ability to proofread correspondence, detect and correct errors, read, and interpret city/county tax ordinances.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Basic knowledge of accounting/finance principals helpful.
• Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook. Salesforce and Constant Contact experience a plus.
  

Work Environment :

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.