Part-Time Guest Service Agent- Embassy Suites Birmingham
- Greet guests promptly with a friendly, sincere, and professional welcome
- Complete the guest registration process, including verifying guest information, room rates, room assignments, and coding electronic keys
- Provide welcome information, hotel details, and directions to guest rooms, arranging bell assistance when needed
- Assist guests with check-out, ensuring room charges and services are accurate and properly posted
- Process guest transactions using point-of-sale and property management systems in a cashless environment
- Ensure accuracy in reservations, billing, credit authorizations, and guest accounts
- Input, retrieve, and update guest profiles, messages, and special requests
- Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner
- Take ownership of guest challenges and follow through to ensure satisfaction
- Research, resolve, and negotiate solutions to guest complaints while maintaining professionalism
- Remain calm, alert, and service-focused during high-volume periods or emergency situations
- Maintain thorough knowledge of hotel services, room types, rates, packages, promotions, and local attractions
- Use approved upselling techniques to promote hotel services and maximize room occupancy
- Provide accurate information regarding hotel amenities, outlet hours, and local points of interest
- Promptly answer incoming phone calls using clear, positive communication
- Receive, input, retrieve, and relay messages to guests accurately
- Retrieve and distribute guest mail, packages, and deliveries as requested
- Work cohesively with team members and other departments to support smooth operations
- Exercise sound judgment and discretion when handling guest situations
- Plan and prioritize tasks effectively in a fast-paced environment
- Complete additional duties and assignments as directed by the Front Desk Manager or Director of Operations
- High school diploma or GED required
- Previous hotel front desk or guest service experience preferred
- Strong customer service, communication, and problem-solving skills
- Ability to multitask, prioritize, and remain organized in a fast-paced environment
- Demonstrated ability to work effectively as part of a team
- Proficiency in Microsoft Office products
- Ability to exercise sound judgment and maintain confidentiality
- Open availability required, including mornings, evenings, weekends, and holidays
- Flexibility to work high-demand shifts, particularly weekends
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
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