Leasing Specialist

Job Description

Job Description

Description:

Join Our Team at Steward + Helm – Where Community Meets Opportunity!

Company Overview:

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.

Why Join Us?

• Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.
• Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
• Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.

Job Overview:

The Leasing Specialist is responsible for generating leads, while selling and renewing apartment leases in accordance with Company and Fair Housing guidelines. Additionally, the primary role of this position includes professionally and personally greeting prospects, demonstrating the features & benefits of the property, and securing lease agreements.

Key Responsibilities:

• Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features.
• Greet visitors (residents, future residents, and internal team members) and deliver high quality customer service.
• Maintain prospect traffic and leasing data. Assist with other computer data entry as necessary.
• Inspect units for move-ins to ensure units are ready and prepare move in packets for new residents.
• Assist with planning and hosting of resident functions and special events.
• Collect application fees, deposits, and rent.
• Prepare and submit resident application materials for approval.
• Follow up with prospects after viewing homes or submitting applications.
• Prepare service requests.
• Prepare move-in / move-out notices, inspections, or procedures.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Qualifications:

• High School Diploma.
• Minimum of one (1) year of customer service/sales experience.
• Working knowledge of property management software such as Onesite.
• Computer proficiency in Microsoft Office.
• Ability to read, write, and communicate effectively.

Competencies:

• Ability to be prompt and timely daily.
• Professional appearance.
• Respectful of the boundaries of confidentiality, fair housing laws, and safety.
• Sales skills.
• Excellent written and verbal communication skills.
• Must demonstrate tact and diplomacy.
• Ability to multitask and able to switch between tasks with frequent interruptions throughout the day.