Automotive Service Advisor (Enterprise)

611 Boll Weevil Circle, Enterprise, AL 36330

Automotive Service Advisor

Enjoy a 4-Day Work Week and 3 Days Off!

$100,000+ Potential Income!
Excellent Benefits!

in Enterprise, AL is family-owned and a GREAT place to have a rewarding career! Our high-volume Service Department is seeking SERVICE ADVISORS to guide customers through the auto repair and maintenance process. This involves providing exceptional customer service, promoting our service offerings, assisting customers in resolving inquiries and issues and more. Service Advisors play a crucial role in maintaining positive customer relationships and driving revenue growth within our service department. Enjoy a 4-day work week and 3 days off for a great work/life balance!

Why work at Sam Boswell Honda?

We are committed to an amazing work environment, superior customer service, community involvement, and military appreciation. We appreciate our employees and invest in their success! Apply now for this great opportunity with our growing organization.

Responsibilities - Automotive Service Advisor:

• Guide customers through the auto repair and maintenance process
• Greet customers, answer questions, provide excellent customer service and develop ongoing relationships
• Inspect vehicles and identify service needs and/or repairs in customer's best interest
• Work with technicians to determine necessary repairs and costs including parts and labor
• Write accurate repair orders and include supporting documentation. (All three C’s)
• Update customers throughout the repair process and contact when vehicle is ready for pickup
• Provide customers with information on vehicle warranties
• Offer services/information to help customers care for and maintain their vehicles
• Follow up with customer post-service to ensure their satisfaction and address any concerns.
• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
• Support dealership goals for service by generating high sales of services and parts. All goals set by Service director.
• Maintain all training
• Maintain KPI’s (sales, gross, ELR, CSI) as set monthly by Service Director

Qualifications – Automotive Service Advisor:

• Automotive Service Advisor experience is preferred
• Automotive operational knowledge
• Good customer service, communication and computer skills