**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
This position is primarily responsible for managing carrier vendors who provide voice services, including negotiating contracts, reviewing performance and analyzing data. Candidate will redline contracts to meet established business needs, negotiate with the other party to reach agreement on terms, stakeholder with internal SMEs to gain approval if terms are outside of standard parameters, and work closely with regulatory legal should commission action be required. The right candidate will have the ability to handle situations involving conflict while promoting a positive company image, consume high amounts of complex data points and craft presentations that are easily consumed by the business, and communicate courteously and professionally with other employees, external entities, and industry representatives.
**Location**
This is a work from home position within the U.S.
**The Main Responsibilities**
+ Negotiate Agreements/Amendments with other carriers and their representatives, managing multiple agreements simultaneously.
+ Coordinate with internal groups such as legal, product, sales, network planning, routing, maintenance/repair, finance, and regulatory.
+ Identify gaps in our contract language template or guidelines, and work with team members/ internal subject matter experts to propose new solutions.
+ Work with internal teams to monitor vendor service performance and address any issues with the vendor.
+ Analyze network call data and vendor invoicing to produce cost and revenue analysis used in contract negotiation, dispute resolution and TDM to IP transition opportunities.
+ Identify cost savings and business opportunities with new vendors, develop a plan and follow through to completion.
**What We Look For in a Candidate**
+ Work effectively on a team and as a self-driven contributor.
+ Contract negotiation skills and ability to interpret terms and conditions of contracts, tariffs and industry regulations.
+ Combination of strong data analysis, written/oral communications, and problem-solving versatility: making the best decisions possible given the data quality and time available.
+ Knowledge of and Experience with voice usage services, network design, routing, and billing for 251/252 regulated services as well as commercially driven Voice Term, Toll Free and Ancillary services in both the TDM and IP technology spaces.
+ Must be able to adapt to an ever-changing work environment, prioritize multiple projects and issues at the same time, with the ability to coordinate across functions and possess a proactive work method.
+ Strong MS Word and MS Excel skills and other tools for managing, analyzing, and creating reports of large, sometimes complex datasets (MS Access, Tableau, etc.)
+ Bachelor's Degree or 5+ years of relevant job experience. Relevant experience is described as:
+ Telecom specific to voice services
+ Contract negotiation
+ Data analysis and presentation
+ Similar essential duties
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
**Location Based Pay Ranges:**
$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
**Learn more about Lumen's:**
+ Benefits (
+ Bonus Structure
\#LI-PB1
\#LI-Remote
Requisition #: 338897
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/12/2025