Adult Case Manager

Position Summary:

We are seeking a dedicated and compassionate Case Manager to join our behavioral health team, providing comprehensive case management services to individuals with Serious Mental Illnesses (SMI). The Case Manager will support consumers in achieving greater independence and improved quality of life by coordinating care, advocating for services, and ensuring ongoing access to necessary resources.

Key Responsibilities:

• Provide direct case management services to individuals diagnosed with SMI, including assessment, service planning, referral, linkage, monitoring, and advocacy.
• Develop and implement individualized service plans in collaboration with consumers, families, and interdisciplinary teams.
• Assist clients in accessing mental health, medical, housing, employment, educational, and social support services.
• Conduct home visits, community outreach, and transport clients to appointments and community resources as needed.
• Monitor consumer progress and update service plans accordingly.
• Maintain accurate and timely documentation in compliance with agency and regulatory standards.
• Participate in multidisciplinary team meetings, supervision, and case reviews.
• Ensure coordination of care across service systems to support holistic client wellness.

Qualifications:

• Education: Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field (required).
• Experience: Previous experience working with individuals with Serious Mental Illness (preferred).
• Strong interpersonal, communication, organizational, and advocacy skills.
• Ability to work independently and collaboratively within a multidisciplinary team.

Transportation Requirements:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

Work Environment & Schedule:

• This is a non-exempt, full-time position.
• Standard hours are Monday through Friday, 8:00 AM – 4:30 PM CST or 8:30 AM - 5:00 PM EST
• This position requires in-person work and is not eligible for remote or hybrid work arrangements.
• Case Managers will provide services in community settings, including clients’ homes, public spaces, and other locations as needed.
• Must be able to travel within the service area on a regular basis and maintain a consistent in-person presence to meet consumer and program needs.

In-Service Training & Continued Education Requirements:

• Certification: Must obtain Case Management Certification within 6 months of hire (agency support provided).
• Attendance at all required in-service trainings as designated by the agency.
• Ongoing professional development to maintain best practices and compliance with evolving standards of care.
• Completion of agency-mandated onboarding and annual training modules.