Field Service Specialist

Field Service Specialist

JOB-10044916

Anticipated Start Date

Sept. 9, 2025

Location

Houston, TX

Type of Employment

Contract

Employer Info

Our client develops and deploys the most advanced technologies to serve energy and industrial companies looking for more efficient, more reliable, and cleaner solutions. Its diverse portfolio of technologies and solutions transforms how the industry works today and in the future.

Job Summary

We are seeking a Business Analyst to play a critical role in ensuring the seamless execution of financial processes and operations within the Order to Remittance (OTR) organization. This multifaceted position encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, project management in SAP, and working closely with the OTR operational team. The ideal candidate should possess strong analytical skills, a proactive approach, and excellent attention to detail.

Job Description

• Financial & Project Management Support:
  • Create, plan, and manage project/sales order creation, updates, and closures in SAP
  • Ensure revenue recognition and costs adhere to Client policies and update dates in SAP
  • Regularly review and update projects, ensuring financial alignment before job closure
  • Support project management activities, including order entry workflows(R3) handovers
  • Track and manage billing milestones, revenue milestones, and invoices
  • Address project-related and customer invoice issues and disputes, ensuring timely resolution and/or payment
  • Develop expertise in customer portals for invoice submissions and support accounts receivable balance reduction
  • Monitor backlogs, orders, and project financials
  • Maintain Field Engineer time records, ensuring accuracy and providing necessary training
  • Execute steps for service contract arrangements in compliance with corporate processes
  • Facilitate intercompany billing for child jobs and coordinate invoice deliveries
• Operational Support:
  • Replicate projects and Support service managers in creating work orders in ServiceMax, assigning to engineers, and overseeing project schedules
  • Collaborate on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection
  • Support audits, collections, and tax-related activities
  • Review of the SOX report and own actions needed to correct errors
  • Collaborate with respective services/PM and OTR teams to generate accurate forecasting in SAP
  • Build and maintain effective working relationships across Finance, service managers/project, and other OTR team ensure revenue, billing, and cost accuracy
  • Support resolving customer invoice problems/issues, which includes calling customers to aid in the resolution of any issues/disputes, to ensure invoices are paid

• Process Enhancement, Reporting, and Analysis:
  • Create necessary workflows to streamline operations
  • Conduct weekly reviews and updates on revenue, backlog, CM (Contribution Margin), orders, opportunities, and risks
  • Analyze negative or low CM and CM variances exceeding 5%

• Stakeholder Collaboration:
  • Build and maintain effective working relationships across Finance and other departments to ensure revenue and cost accuracy
  • Liaise with vendors and customers for registration, updates, and issue resolution
  • Collaborate on purchase order requests and vendor payment tracking (Ariba-related)
  • Provide support to engineers for SAP-related access and modifications
  • Review hardware reports for compliance and data analysis

Skills Required

• SAP knowledge
• Strong Microsoft Office skills
• Minimum of 5 years of experience in Finance and Order to Remittance (OTR)
• Strong customer service orientation, both internal and external
• Proactive and prepared for stakeholder meetings
• Ability to excel under pressure while maintaining a calm and respectful demeanor
• Strong prioritization skills, accuracy, and attention to detail
• Exceptional analytical skills
• Well-developed organizational and time management abilities
• Capacity to multitask
• Team builder with a positive outlook
• Solid communication skills
• Comfortable working in a matrix environment

Education/Training/Certifications

• Bachelor's Degree in a relevant subject

Additional Requirements

• Start Day of Week: Monday

Pay Rate/Salary

• $22.00 - $24.50/hr. depending on experience

HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.