Telecom Disconnect Project Specialist

Telecom Disconnect Project Specialist

Position Description
Are you a confident communicator with a passion for helping customers and driving results? We're looking for a dynamic professional who thrives in fast-paced environments, excels at building rapport, and is energized by meaningful conversations that lead to successful outcomes. In this role, you'll be at the forefront of customer engagement, delivering personalized service, resolving complex issues, and supporting sales initiatives with precision and empathy. If you're organized, resourceful, and ready to make an impact, we invite you to bring your talents to our team.

This role is in Troy, Alabama.

Your future duties and responsibilities
• Comfortable engaging with customers and conducting sales conversations over the phone.
• Strong active listening skills to understand customer needs and respond effectively.
• Clear and concise communicator, able to tailor messaging and use simple, impactful language.
• Demonstrated ability to personalize each interaction by using the customer's name and asking relevant, researched questions.
• Skilled at handling objections and rejections with professionalism and confidence (e.g., “not interested,” “no budget,” “already working with someone”).
• Capable of reading customer cues and knowing when to transition toward closing the sale.
• Naturally comfortable building rapport with new contacts, making customers feel at ease, and fostering trust quickly.
• Strong written communication skills
• Provide consistent, detailed updates to end users through live calls and written communications, ensuring clear visibility into task progress and outcomes
• Maintain data integrity and alignment across multiple systems and sources to accurately verify task completion.
• Proactively identify, troubleshoot, and resolve disconnect and migration-related issues or fallouts, demonstrating strong problem-solving skills and urgency.
• Collaborate with internal client teams to escalate and resolve complex issues, removing blockers to maintain project timelines.
• Partner with offshore team members to research, analyze, and interpret customer network inventory for internet, voice, and data services.
• Review and reconcile customer invoices to ensure billing accuracy and identify discrepancies.
• Work closely with client sales teams to address customer needs, provide timely updates, and ensure a seamless service experience.

Training and Support
• Comprehensive training provided on products, call preparation, and sales processes.
• Seeking individuals who are confident conversationalists, capable of creating genuine connections that lead to successful sales outcomes.

Required qualifications to be successful in this role
• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 10 paid holidays per year
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship
• Paid jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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