IT Technician - Entry Level

Job Description

Job Description

Step into an exciting career as an IT Technician at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s beautiful Gulf Coast. Set across 550 acres of breathtaking natural surroundings, the Grand blends timeless Southern elegance with modern luxury, creating a world-class destination for guests from around the globe. With more than 175 years of rich history, the Grand stands as a true icon of Southern hospitality and excellence. Join our team and play a vital role in supporting the technology that keeps our resort running seamlessly behind the scenes. The Grand Life is calling—will you answer?

As an IT Technician, you’ll play a key role in ensuring smooth day-to-day technology operations across the property. You’ll be the go-to resource for associates needing technical support, responding to calls, emails, and service requests to resolve issues efficiently and effectively. Your hands-on expertise and problem-solving mindset will help maintain reliable systems, support connectivity, and enhance the overall experience for both team members and guests. Working closely with the IT team, you’ll contribute to maintaining a secure, high-performing technology environment aligned with PCH Hotels & Resorts and Marriott standards.

Key Responsibilities:
• Technical Support & Troubleshooting: Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations.
• System Installation & Maintenance: Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional.
• Network Support & Connectivity: Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property.
• Help Desk & Issue Tracking: Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance.
• Routine Maintenance & Security: Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats.
• Inventory & Asset Management: Track IT equipment, manage inventory, and coordinate ordering of supplies as needed.
• Collaboration & Escalation: Work alongside IT team members to resolve complex issues and escalate when necessary to ensure timely solutions.
• Audio-Visual & Event Support: Assist with setup and support of AV equipment for meetings, events, and presentations across the resort.
• User Training & Support: Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency.
• Continuous Learning & Improvement: Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities.

Education & Experience:
• Associate’s degree in Information Technology or related field, or equivalent experience/training.
• 6 months to 1 year of related IT support experience preferred.
• Basic knowledge of IT systems, networks, and troubleshooting practices.
• Hospitality technology experience is a plus.

Job Requirements:

Physical Demands:
• Lift up to 10 pounds — Occasional
• Lift up to 25 pounds — Occasional
• Lift up to 50 pounds — Occasional
• Lift up to 75 pounds — Rare
• Walking — Occasional
• Standing — Occasional

Work Environment:
• On-site position within a professional resort setting.
• Frequent movement throughout the property to support various departments and technology systems.

Perks & Benefits:
As a valued member of the PCH Hotels & Resorts family, you’ll enjoy a comprehensive benefits package, including:
• Health, Dental, and Vision Coverage: Comprehensive plans including FSA and HSA options.
• 401(k) with Company Match: Build your future with our competitive retirement savings program.
• Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott.
• Career Growth Opportunities: Access ongoing training, mentorship, and advancement opportunities across PCH Hotels & Resorts.