SVP of Operations

Our History

The Storyteller Overland vibe started out as a drawing on a restaurant napkin in 2017 illustrating a desire to help people live more adventurous lives. Back then, very few had ever heard of an adventure van, and some at the restaurant table with Founder Jeffrey Hunter had doubts it would ever sell.

The company officially launched in 2018 with a humble yet confident team of seven employees. Over the next year, we worked on launching our MODE 4x4 and finding dealer partners to work with, and finally, the dream was turning into a reality.

We’ve been fortunate to be full speed ahead since then. We’ve added sister companies to our galaxy and built out quite the impressive team – hopefully you included. We hit 500 vans built, then 1,000, then so many more that these milestones became difficult to keep track of. We’ve added new vehicles to our lineup and have built a massive community of like-minded adventurers that also continues to grow.

Today, Storyteller Overland is the most expansive adventure vehicle company in North America built on an authentic spirit of adventure, a passion for exceptionally well-crafted rigs, and a deep love and affinity for the community of owners we serve.

As we reflect on our history, though, we remind ourselves that our best ideas are still ahead of us, not behind us. Here’s to saying yes to the next grand adventure!

Our Culture

We are proud to have a people centered, values-driven culture, which means we focus less on rules & transacting and more on values & transforming. Our goal is to create workplaces and spaces where great people can do great things in order to thrive and flourish both professionally and personally.

Overview

The Vice President of Operations for the Storyteller Galaxy will oversee most operational duties including, but not limited to Procurement, Facilities, After-Sales Service, Compliance, and some product production. This role requires a strategic leader with extensive experience in manufacturing, procurement, and service operations, specifically within the RV or automotive industries. The VP of Operations will ensure operational excellence, cost efficiency, and superior product quality, while fostering a culture of continuous improvement and customer satisfaction.

General Responsibilities Including Such Things As

• Collaborate with the Production Leadership team and oversee the end-to-end production process for specific production lines, ensuring efficient, high-quality manufacturing that meets or exceeds industry standards.
• Collaborate with engineering and design teams to ensure manufacturability of new products and adherence to quality standards.
• Develop and execute procurement strategies to secure high-quality materials and components at competitive prices.
• Build and maintain strong relationships with suppliers, negotiating contracts and terms to benefit the company.
• Implement supply chain management practices to ensure timely delivery of materials and maintain optimal inventory levels.
• Oversee the service operations to ensure prompt and effective resolution of customer issues and maintenance requests.
• Manage the maintenance and operations of all production and office facilities to ensure a safe, efficient, and productive environment.
• Identify opportunities for operational improvements and cost savings, driving initiatives to enhance overall efficiency and profitability.
• Collaborate with executive leadership to align operational strategies with business goals and market demands.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
• Establish performance metrics and conduct regular evaluations to ensure team members meet or exceed expectations.
• Promote a safe and healthy work environment, ensuring compliance with all regulatory requirements and company policies.
• Develop and manage budgets for production, procurement, service operations, and facilities management, ensuring cost-effective use of resources.
• Monitor financial performance and implement corrective actions to address variances from budgeted targets.
• Provide regular reports to executive leadership on operational performance, challenges, and opportunities.

Work Schedule

• Operating hours are generally 8:00am-5:00pm, Monday - Friday

Qualifications/Skills

• Strong knowledge of operational principles, manufacturing processes, supply chain management, and service operations.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with strong problem-solving abilities and a results-oriented mindset.
• Proficiency in ERP systems, production planning software, and Google Workspace.

Education And Experience

• Bachelor’s degree in business administration, Engineering, Supply Chain Management, or a related field. MBA or advanced degree preferred.
• Minimum of 10 years (15 to 20 years is even better) of experience in operations management, with a focus on production, procurement, and service, preferably in the RV, powersports or automotive manufacturing industry.
• Proven track record of leading successful operational initiatives and driving continuous improvement.

Scorecard

• Core Competencies - Leadership & Strategic Vision, Operational Expertise, Financial Acumen, Compliance & Regulatory Knowledge, Continuous Improvement & Innovation, Customer Orientation, Collaboration, Communication, Problem-Solving & Adaptability
• Position Mission - As the Vice President of Operations at Storyteller Galaxy, your mission is to drive operational excellence across procurement, production, warehouse, facilities, and after-sales service. You will lead both the tactical and strategic initiatives to optimize efficiency, ensure product quality, and maintain compliance, all while fostering a culture of continuous improvement and customer satisfaction.
• Anticipated Outcomes - The Vice President of Operations will enhance operational efficiency, resulting in a documentable % reduction in efficiency within the first 12 months. The role will also drive improvements in product quality and on-time delivery, achieving a customer satisfaction rate of 95% or higher in after-sales service. Through strategic procurement and facility management, the VP will ensure scalable operations that support the company’s growth, contributing to a specified increase in overall production capacity while maintaining strict compliance with industry regulations.

Physical Requirements

• The ability to lift and carry objects weighing up to 50 pounds
• This job entails prolonged periods of standing and walking around the manufacturing floor
• Precision and coordination are crucial for assembling intricate components and operating machinery. Employees must be capable of using hand and power tools with a steady hand
• Assembly tasks may require reaching, stretching, and bending to access components, equipment, and workstations as well as the ability to stoop, kneel, or crouch is necessary for accessing low-lying work areas and performing assembly tasks close to the ground
• Employees must have good visual acuity to inspect and ensure the quality of components and products. This may involve reading technical documents and operating machinery with precision
• The role may require the ability to hear and respond to alarms, machinery sounds, and co-worker communication in a manufacturing environment
• For tasks involving computer work or documentation, employees may be required to sit for extended periods
• Exposure to Hazardous Materials: In some cases, employees may be exposed to chemicals or substances used in the manufacturing process. Proper safety protocols and personal protective equipment (PPE) will be provided

Candidates should be aware that the physical demands listed above are representative but not exhaustive. The role may require additional physical tasks not listed here, depending on specific job assignments and production needs. Accommodations will be made in compliance with applicable laws for individuals with disabilities.

Exemption Status: Exempt