Terminal Manager-Drayage

Overview: The Terminal Manager – Asset Drayage effectively manages the Asset fleet Drayage operations, supports remote operations and employees, and has site P&L responsibility. In addition, they will exceed customer expectations and support additional business opportunities for NFI. The Terminal Manager is the person ultimately responsible for that operation. Responsibilities:

Operations Management
• Manages day-to-day operations of facilities and subordinate staff including supervisors, coordinators, clerks, spotters, and drivers.
• Accountable for interaction with the customer on an ongoing basis regarding service, customer reviews and continuous improvement
• Develops and manages a comprehensive strategy for the operation by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
• Supports long-term capacity needs based on sales, forecasts and historical data as well as driver retention in the operation
• Develops a strategic plan to ensure the efficient and cost effective operation and utilization of the equipment and personnel.
• Oversees delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management and communicating to top-level management
• Oversees and ensures all customer pick-up and delivery requirements are meeting customer standards. Works closely with Terminals, Steamshiplines and Distribution managing container move life-cycle for customers.
• Creates and executes compliance of both internal and external SOP’s.
• Ensures that equipment is utilized in the most efficient manner
• Sources all avenues to grow revenue base with both dedicated and non-dedicated customers
Financials
• Integral role for facility P&L and budget preparation.
• Oversees billing activity and payables
• Reports out on locations financial and operational performance.
• Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
• Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President and Director of Business Development.
Employee Relations/Development
• Communicates service issues, upcoming workload, and any other pertinent company information to appropriate personnel and customer
• Ensures proper staffing and support hiring initiatives
• Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
• Produces and effectively communicate department goals and individual performance goals that ensure the facility achieves operational success.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
• Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Visits other projects and participates in department or company meetings, as necessary
• Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Interacts and lends support to the other NFI operations
Safety and Security
• Ensures the safe, clean and efficient operation of the work area to meet service standards
• Actively supports and participates in all safety initiatives
• Performs safety observations to coach employees on safety procedures

Qualifications:

• Bachelor’s degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, High School Diploma or equivalent required.
• At least 3+ years’ overall experience in supply chain
• Experience with applications such as Trinium, TMW and AS400 is preferred
• Working knowledge of Microsoft Office applications
• Working knowledge of transportation / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Excellent talent management skills
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skills
• Must be on-call for problems during off work hours
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10-12 hours.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.