Outbound Call Center Representative
Job Description
Job Description
JobID: 51932
Outbound Call Center Representative
Pay
$16/hour
Location
100% Remote
Summary
Prestige Staffing is seeking a dedicated Remote Call Center Representative to join a dynamic team working on health insurance community events. The ideal candidate will have prior call center experience, enjoy outbound calling, and possess excellent communication skills. This is a contract role lasting for at least 6 months, offering a great opportunity for growth within a thriving start-up environment.
Requirements
- High School diploma or equivalent required
- Minimum of 2 years customer service experience in a call center setting
- Comfortable making outbound calls to members
- Reliable high-speed internet connection
- Ability to pass a drug screen and criminal background check
- Healthcare terminology knowledge is a plus
- Bilingual in Spanish and English is beneficial but not required
Responsibilities
- Respond promptly to all customer inquiries via phone or written communication within established timeframes
- Assist members with scheduling and coordinating community outreach events
- Document customer interactions, issues, and resolutions accurately in the computer system
- Coordinate member transportation when necessary
- Maintain professional and courteous communication with all stakeholders
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