Game Ambassador

Wind Creek Hospitality

Wetumpka, AL

Game Ambassador Location Wetumpka, AL : Shift Hours: 9pm - 5:30am Job Overview: The Game Ambassador is responsible for providing positive customer service to guests who are playing games or who are on the casino floor. Game Ambassadors are also responsible for the ensuring the gaming floor is neat and clean at all times. The Game Ambassador will assist guests in every way possible in order to achieve the highest level of guest satisfaction. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Provides excellent customer service to all guest, especially to gaming players Enhances guests' gaming entertainment experience by creating a fun, high-energy environment through the celebration of wins Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests throughout the shift Routinely engages with guests to describe, promote and demonstrate new and existing technology available online and on property Responds to guest service calls with enthusiasm and within the established service targets Resets machines and repairs minor malfunctions; Processes jackpots Processes wallet pays and exchanges currency for the guests and TITO (ticket in, ticket out) fills Completes all required documents, logs, and reports in a timely and accurate manner following MICS, TICS and other regulatory or Company requirements. Complies with Internal Controls, Company, departmental, and safety policies, procedures, and regulations Cleans and disinfects all gaming machines, chairs and high-frequency touch points; clears debris from gaming machines and gaming floor using brooms and vacuums Game Ambassadors and their managers will periodically receive service time reports and Game Ambassadors are responsible for meeting service targets for both the time of a service interaction and the number of service calls completed during a time period Other duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying ) High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment Must be twenty-one (21) years of age or older Six (6) months of cash handling or teller experience- required Must successfully take and pass a timed math skills test- required Must successfully pass job interview, including a guest service audition Must have effective communication skills both verbally and written Must be able to lift and/or move up to 50 pounds Must be able to stoop, kneel and crouch without limitation when needed Must be able to stand and walk continuously throughout the shift Willing and able to work odd or irregular hours including nights, weekends, and holidays Willing and able to travel and participate in training as recommended or required Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position Willing and able to work in a smoke/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at . For internal employees please submit your Internal Job Posting Form to your property's Human Resources office. Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality. Location Wetumpka, AL Department Game Operations Shift Graveyard Type Full-Time Date Posted 4/30/2024 Date Closing 5/14/2024 Positions 1

Posted 2025-10-17

Recommended Jobs

Local Class B Hazmat Driver

Clean Harbors

Mobile, AL

Our Whistler, AL branch is seeking a Local Class B Truck Driver to pick up waste oil at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance fac…

View Details

Posted 2025-10-11

Senior A&P Mechanic REQ000839

PHI

Monroeville, AL

Join our life-saving team in Monroeville, AL and take advantage of a sign-on bonus up to $15,000 — this offer won’t last long! Apply today! Are you an experienced aircraft mechanic looking to m…

View Details

Posted 2025-06-18

Personal Trainer / Group Fitness Instructor

Burn Boot Camp

Madison, AL

Job Description Job Description Burn Boot Camp Personal Trainer / Group Fitness Instructor Burn Boot Camp is a trendsetting franchise fitness organization and is one of the fasting growing gr…

View Details

Posted 2025-09-02

Family Medicine with Obstetrics in Alabama

Community Health Systems

Huntsville, AL

Crestwood Medical Center is seeking a Board-Certified Family Medicine Physicia n to do Obstetrics in Huntsville, Alabama. POSITION HIGHLIGHTS: Provide comprehensive primary care across the…

View Details

Posted 2025-10-11

Instore Warehouse Associate

1915 South / Ashley

Enterprise, AL

INSTORE WAREHOUSE ASSOCIATE Join our winning team, 1915 South, as an Instore Warehouse Associate. 1915 South owns and operates 29 Ashley stores and 3 distribution centers across the southeast.…

View Details

Posted 2025-08-08

Clinical Coordinator RN

ScionHealth

Selma, AL

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and…

View Details

Posted 2025-09-11

Sheet Metal 2 Instructor

Mechanical Craft Training Institute

Birmingham, AL

Job Description Job Description Salary: About Us: Mechanical Craft Training Institute (MCTI) is a leading vocational training institute specializing in HVAC, piping, plumbing, and sheet metal…

View Details

Posted 2025-10-17

Accounts Payable Specialist

Career Personnel

Montgomery, AL

Accounts Payable Specialist Position Overview Seeking a detail-oriented and dependable Accounts Payable Specialist for corporate office. This full-time role is deadline-driven and requires stro…

View Details

Posted 2025-09-30

Software Engineer (Must be a US Citizen)

IERUS Technologies, Inc.

Huntsville, AL

Description: languages (HDLs) such as Verilog or VHDL. Experience with embedded software development and real-time systems. Exposure to automated test equipment and hardware-in-the-loop environm…

View Details

Posted 2025-09-29