AV Engineer

Description

We are seeking a skilled and proactive Microsoft Teams Room Conferencing Engineer to support the monitoring, maintenance, and optimization of our enterprise conferencing environments. This role ensures seamless collaboration experiences across our global footprint of Microsoft Teams Rooms (MTRs). The ideal candidate will be a technical expert in MTR systems, automation, and remote management, serving as a Tier 3 escalation point and contributing to continuous improvement through process development and innovation._ Key Responsibilities: •Monitoring & Maintenance •Oversee health and performance of all Microsoft Teams Room systems. •Implement proactive monitoring solutions and alerting mechanisms. •Monitor Microsoft Teams Rooms via the Microsoft Pro Portal and dispatch tickets to field analysts when remote troubleshooting is unsuccessful. •Identify key trends in support cases and recommend automation or process improvements to reduce recurring issues. •Ensure timely patching, firmware updates, and system upgrades. •Process & Documentation •Develop and maintain SOPs for room setup, troubleshooting, and lifecycle management. •Create and manage technical documentation for support teams and stakeholders. •Standardize procedures for incident response and root cause analysis. •Escalation & Support •Act as Tier 3 escalation point for field technicians and support teams. •Provide expert-level troubleshooting and remote resolution of complex issues. •Collaborate with Microsoft support and vendors as needed. •Automation & Tooling •Design and implement automation scripts and remote actions to streamline operations. •Integrate monitoring and reporting tools with existing IT infrastructure. •Platform Expertise •Maintain deep understanding of Microsoft Teams Rooms architecture and capabilities. •Manage devices and licenses via Microsoft Teams Admin Center and Microsoft Pro Portal. •Stay current with Microsoft roadmap and feature releases. •Hardware Strategy •Evaluate and recommend new conferencing hardware (cameras, audio devices, compute units). •Define standards for room configurations based on use cases and scale. •Partner with vendors and procurement teams for hardware selection and deployment.

Skills

Microsoft, Office 365, microsoft team, teams, logitech, Creston, powershell, Microsoft Pro Portal

Top Skills Details

Microsoft,Office 365

Additional Skills & Qualifications

Qualifications: •3+ years of experience in AV/UC engineering, with a focus on Microsoft Teams Rooms. •Hands-on experience with Microsoft Teams Admin Center and Pro Portal. •Understanding of Microsoft licensing models related to Teams Rooms. •Familiarity with AV hardware (Logitech, Poly, Crestron, etc.) and room design principles. •Excellent problem-solving skills and ability to work independently. •Strong communication and documentation skills .Nice to Have: •Located near a major office or deployment hub. •Strong proficiency in PowerShell scripting and automation. •Experience with MTR deployment via Intune and Autopilot. •Hands-on troubleshooting experience in enterprise environments

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Birmingham,AL.

Application Deadline

This position is anticipated to close on Sep 18, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.