Customer Service Representative (Mount Vernon)

Job Title: Automotive Customer Service Representative

Job Description:

The Automotive Customer Service Representative (CSR) manages endtoend order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and ontime delivery.

Key Responsibilities:

• Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
• Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
• Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
• Manage inventory release and delivery execution to meet customer requirements and commitments.
• Monitor and update customer forecast changes in SAP and communicate impacts internally.
• Serve as the primary customer contact for order status, delivery performance, and issue resolution.
• Provide required quality, production, shipping, and customs documentation to customers.
• Perform root cause analysis and support explanations for KPI misses to leadership.

Skills:

• Strong situational awareness with a proactive, solution‑oriented mindset
• Ability to make sound decisions under pressure in a fast‑paced environment
• Analytical problem‑solving and root cause analysis skills
• Clear, professional written and verbal communication
• Effective time management and prioritization across competing demands
• Strong attention to detail and accuracy
• Collaborative approach to working with cross‑functional teams
• Sound judgment on issue escalation and risk management
• Continuous improvement mindset

Preferred Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field
• 5+ years of experience in customer service, order management, supply chain, or manufacturing support
• SAP experience and/or automotive or manufacturing industry experience preferred

Working Conditions:

• Office environment with extended hours as business needs require
• On‑site presence required at least four days per week in Calvert, Alabama

This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.