Case Coordinator

Job Description

Job Description

JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People's Defender , we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.

We are seeking a Case Coordinator —a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

Key Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm's value.

• Maintain timely follow-up using CRM systems to maximize conversion rates.

• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.

• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.

• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

What This Role Is Not

• Not a basic intake role taking down information

• Not customer service or administrative support

• Not a legal assistant position

Preferred Background & Experience

Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake

• Car sales, finance managers, desk managers, or closers

• High-ticket phone sales or call-center sales roles

• Insurance sales

• Bail bonds intake

• Collections or payment negotiation roles

• Any role requiring confident conversations about pricing, urgency, and objection handling

Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence

• Strong closer mentality; can ask for the sale and secure commitment

• Comfortable discussing fees and guiding people into payment decisions

• Thrives in a fast-paced environment with fluctuating call volume

• Compassionate tone paired with confident direction

• Highly organized with strong follow-up discipline

• Able to stay calm and structured when dealing with people under stress

Compensation Details

• Base hourly rate plus commission. Typical earnings range from $60,000–$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.