Senior Systems Engineer

Job Description

Job Description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Senior Systems Engineer plays a critical role in providing Level 3 technical support and ownership of server infrastructure, backups, and virtual environments. The Senior Systems Engineer is an advocate for documentation and consistent technical procedures.

The incumbent will:

• Take ownership of the bank's server infrastructure, including installation, configuration, and maintenance of Windows Server environments
• Work with the Systems Administrators to ensure they have clear procedures and processes for maintenance on server architecture
• Ensure the availability, performance, and security of servers to meet business needs
• Implement and manage backup solutions, such as Veeam Backup & Replication, to ensure data integrity and disaster recovery readiness
• Develop and maintain backup and disaster recovery plans and procedures including regular disaster recovery testing with Network Engineers
• Administer virtual environments using Nutanix and VMware, including provisioning, monitoring, and troubleshooting virtual machines
• Optimize virtual infrastructure for performance, scalability, and resource utilization
• Configure and manage storage solutions, including Fiber Channel and iSCSI storage arrays, to meet performance and capacity requirements
• Ensure data integrity and availability in storage environments
• Provide Level 3 technical support for server or cloud related issues, serving as an escalation point for complex problems
• Spend 10-20% of your time on ticket resolution, ensuring timely and efficient problem resolution for end-users
• Contribute to the continuous improvement of support processes
• Collaborate with the Network Engineer and other team members to troubleshoot and resolve issues promptly
• Devote 80-90% of working hours to completing IT Engineering Team owned projects, assigned to you by the IT Engineering Manager
• Provide technical expertise and guidance during project planning and execution
• Thoroughly document all projects and their outcomes, including architecture
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies.

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Proven experience as a Systems Engineer in a complex IT environment
• Proficiency in managing Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting
• Experience with backup solutions, preferably Veeam Backup & Replication
• Knowledge of virtualization technologies, preferably Nutanix and VMware
• Familiarity with storage technologies, including Fiber Channel and iSCSI
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills

PREFERRED SKILLS

• Nutanix Hyper Converged Architecture
• VMware Hypervisor
• Windows Server
• Azure Cloud Compute
• PowerShell Scripting
• Group Policy Management
• Intune (Autopilot and MDM)
• Active Directory (On-prem and Azure)
• Veeam Backup and Replication
• Fibre Channel / iSCSI
• DUO Multifactor Authentication

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional lifting and/or moving equipment weighing up to 50 lbs
• Normal office environment with comfortable internal temperatures and low-level noise

EOE/AA