Service Desk Support, Mid

Huntsville, AL

Kforce has a client that is seeking a Service Desk Support, Mid in Huntsville, AL. Duties Include:

  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email, and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately
  • These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems
  • Bachelor's degree in related field or in lieu of degree 4 additional years of experience
  • 6 years of experience

Posted 2025-09-10

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