Patient Access Specialist

Job Description

Job Description

Patient Access Specialist

“Join our team and help connect patients with the care and support they need.”

Department: Health
Position Status: Regular Full-Time
Supervisor Role: No
Closing Date: Friday, July 31, 2026 @5:00 p.m.

Join Our Mission:
The Poarch Creek Indians place a high value on individuals who share our commitment to community, tradition, and progress. As Alabama's only Federally Recognized Native American Tribe, we take pride in a history that spans generations and is deeply rooted in resilience and cultural heritage. Our mission is to uplift the lives of our Tribal Members, preserve our traditions, and drive innovation for a thriving future. If you are passionate about serving with purpose and authenticity while fostering trust, unity, and growth, we welcome you to join us on this meaningful journey.

About the Role:
The Patient Access Specialist is a key line-level position responsible for ensuring patients receive timely and efficient access to behavioral health services. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned.

This role plays a strong commitment to understanding and embracing the Poarch Creek Indians Values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Key Responsibilities:

• Greet patients, complete intake, and verify insurance and required documentation.
• Enter patient information, maintain records, and scan documents into VISTA Imaging.
• Schedule and confirm appointments and answer/direct phone calls.
• Collect applicable fees and maintain required payment records.
• Handle departmental purchasing and coordinate participant meals as needed.
• Provide administrative support across Behavioral Health programs.
• Maintain excellent customer service, professionalism, organization, and confidentiality.
• Perform other duties as assigned.

Core Qualifications:

• Associate’s Degree in Business Administration or related field and/or a combination of education and related employment experience in a confidential health setting, equivalent to five (5) years required.
• Five (5) years of data entry or clinical employment experience with customers is required.
• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully.

Essential Competencies:

• Excellent verbal, written, and interpersonal communication skills.
• Basic knowledge of medical terminology and patient eligibility processes.
• Proficient in Microsoft Word, Excel, and general computer systems.
• Strong organizational, multitasking, and recordkeeping skills.
• Ability to prioritize workload and work independently or as part of a team.
• Ability to build positive rapport with patients while maintaining confidentiality and professional boundaries.
• Dependable, accountable, detail-oriented, and able to follow policies and procedures.

Total Rewards Package:
We offer a comprehensive and competitive benefits program including:

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Programs (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

Preference will be given in accordance with Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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