Dealer Support Representative

Job Description

Job Description

Kimber Mfg., Inc.

Job Description

Job Title: Dealer Support Representative

Location: Troy, AL

Classification: Non-Exempt

Grade: Hourly Grade 1

Department: Dealer Support

Reports To : Director of Customer Service, Dealer Support, & Product Services

Date: 07/30/2025

_____________________________________________________________________________________________________________________________________

SUMMARY/ OBJECTIVE

The Dealer Support Representative is a key staff member responsible for providing support to Kimber’s Sales staff and the dealer network that they manage. The Dealer Support Representative must be highly organized, manage multiple priorities, handle complex order entry and scheduling, maintain positive working relationships with the dealers in their region, and establish a successful working relationship with the Sales personnel they support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain regular and open lines of communication with dealers
• Establish positive rapport with all dealers in the territory
• Ensure unified messaging with the Regional Sales Manager to the dealer
• Order entry and line-item scheduling
• Provide delivery lead times
• Run backlog reports, invoices, pack lists, order confirmations, etc.
• Coordinate order approvals from Buying Groups
• Answer technical questions
• Troubleshoot order and shipping errors
• Create RMAs and provide RMA updates
• Liaison for billing and delivery matters
• Compile new dealer file and assist with onboarding
• Gather and report market intelligence
• Recommend and implement tools to provide a superior customer interaction with the company
• Attend trade shows and events as needed

• Effectively communicate and notify supervisor when there are discrepancies
• Must be able to accurately input all required data into the manufacturing database

• Complete other duties as assigned by manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient with MS Office, email, and ability to master new applications (e.g. ERP software)
• Knowledge of firearms; quality, features, safety, etc.
• Professional and cordial demeanor
• Accurately type 35 words per minute or faster
• Ability to use phones, copiers, and other standard office equipment properly
• Mastery of the English language
• Excellent communication skills both verbal and written
• Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm
• Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs
• Need to be detail oriented and highly organized with the ability to multi-task
• Experience working independently with little supervision

EDUCATION/EXPERIENCE

Required:

• High School Diploma or GED

Preferred:

• Bachelor’s Degree in Business Administration or related field
• Kimber Customer Service experience is highly desired

LANGUAGE SKILLS

Ability to read, analyze, and interpret quality performance reports and create solutions. Ability to effectively present information to management, public groups, and/or boards of directors.

REASONING ABILITY

This position requires various reasoning abilities in order to be successful such as:

• Ability to collect and document data
• Ability to follow written and oral instructions
• Ability to perform complex and varied tasks
• Ability to perform simple, repetitive tasks for an extended period of time

COMPUTER SKILLS

Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook.

TRAVEL REQUIREMENTS

This position may require travel occasionally.

OTHER SKILLS AND ABILITIES

Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.

WORK AUTHORIZATION

This position requires compliance with the Export Administration Regulations ('EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.