CUSTOMERS SERVICE MANAGER

Job Description

Job Description

Position Title: CUSTOMER SERVICE MANAGER

Pay Grade: 10

Salary: $60,000 - $65,000

Other Forms of Compensation: BONUS

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

As a Service Manager II, you will be responsible for assisting with the overall food service operation within established objectives, standards, policies, and procedures. You will assist in the maintenance of sound inter-departmental relations and the integration of the dining service department within the facility.

Essential Duties and Responsibilities:

• Assists in providing quality food and an enjoyable dining experience for guests, clients, and associates.
• Directly supervises all associates during the meal period.
• Maintains excellent relations with the clients and guests, and close working relationships with dining service supervisors, associates, and other community departments.
• Supervises the scheduling of all special events and ensures that these functions are serviced correctly.
• Involved in the hiring, supervising, training, and coaching of associates.
• Circulates in all dining areas during meal periods to ensure guest satisfaction.
• Implements programs to improve service to the guests and associates.
• Participates in the development of the department’s cycle menus.
• Coordinates and ensures that cash controls are in place in areas where cash is handled.
• May participate in the predicting, planning, monitoring and evaluation of cost programs.
• Participates on special projects.
• Performs other duties as assigned.
  

Qualifications:

• 1 to 3 years of food service supervisory or lead experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Possesses a comprehensive knowledge of dining room service techniques, guest relations, plate presentation, sanitation, food handling, personnel administration, special events, and overall food service operations.

• Possess good communication skills, both oral and written.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Serv Safe Certification is preferred.
• Associate’s degree is preferred.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1524536

Canteen

Julia Lari