Principal Product Manager - Platform

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** **Principal Technical Product Manager, Platform** defines and executes the technology strategy and roadmap for the Lumen Platform. This critical role drives building the foundational digital capabilities that solve complex customer challenges and establishes Lumen as a distinguished leader in the global marketplace. This role focuses on enhancing the experiences of users, developers, and employees across Lumen's enterprise customer portal, developer portal, and API products. The individual in this role collaborates closely with cross-functional teams to drive development & integration, establish and maintain alignment between the customer experience and development roadmaps, ensure adherence to standard design principles, support efficient & effective operational execution within a scalable framework, and serve as an advocate for customers, developers, and employees. **The Main Responsibilities** + **Architecting the Future:** Work collaboratively and cross-functionally across product management, product development, engineering, marketing, and operations to define the vision for Lumen Platform aligned with organizational goals and strategic priorities with a pulse on emerging capabilities and features. + **Bridging Technical & Business Needs:** Translate complex customer needs and business requirements into clear, actionable technical specifications and API designs, ensuring that portal experiences and API products are valuable, easy-to-use, and technically sound. + **Deep Customer & Developer Engagement:** Engage regularly with customers and developers using the platform to understand their challenges, integration pain points, and evolving needs, leveraging these insights to inform the platform's development roadmap. + **Championing API-First Strategy:** Advocate for and drive API-first strategy, ensuring technical excellence in the design, development, and consumption of platform APIs and applications. This includes defining API standards, taxonomy, governance, and best practices. + **Driving Execution:** Define, prioritize and orchestrate the execution of the platform's roadmap, defining detailed business requirements. Collaborate closely with design teams, engineering teams, and stakeholders through all phases. + **Platform Lifecycle Management:** Apply effective practices to ensure solutions related to platform portals and API products are robust upon release, with changes carefully evaluated for justification and impact. + **Ensuring Platform Stability & Evolution:** Implement robust governance and lifecycle management practices for platform portals and API products. Ensure all changes are thoroughly vetted for technical justification, impact on platform stability, performance, and user experience. + **Continuous Improvement:** Identify opportunities to improve the end-to-end roadmap execution process, driving key learnings back into the organization. **What We Look For in a Candidate** + BS/BA or equivalent education and experience in Portfolio Management, Product Management and Product development. Master's Degree a plus. + Minimum 10+ years of experience driving product development and technical program management organizations. + Minimum 10+ years of experience driving cross functional, collaborative teams, leading teams in matrix-driven organization, and facilitating collaboration between VP and Senior leaders across the company. + Aptitude for solving complex technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment. + Deep technical knowledge and understanding of API design principles (REST, GraphQL), microservices architecture, cloud platforms, and relevant development technologies. + Extensive experience with digital platforms, enterprise customer portals, and/or complex web applications, coupled with strong working knowledge of web development technologies, user experience design & research, modern software development methodologies (Agile, DevOps), and analytics tools & techniques. + Experience with Corporate Governance practices, Program and Portfolio Management Office environments including the establishment of the disciplines and building supporting organization. + Outstanding communications skills up, down and across the organization. Ability to create clarity and drive focus in complex and dynamic contexts. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits ( + Bonus Structure \#LI-Remote \#LI-NW1 **What to Expect Next** Requisition #: 339364 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 08/11/2025