Servers (De-Railed located in Robertsdale)

Job Description

Job Description

As a Server at De-Railed Diner, you will be the face of our restaurant, providing top-notch service to our guests. You will be responsible for taking orders, serving food and beverages, ensuring customer satisfaction, and contributing to a positive and welcoming atmosphere in the diner. This is a fast-paced, customer-oriented role where you will have the opportunity to work in a fun and supportive environment.

Key Responsibilities:

• Customer Service: Greet customers warmly and guide them through the dining experience. Take food and drink orders, answer questions about the menu, and make recommendations as needed.
• Order Accuracy: Accurately input orders into the POS system, ensuring that all customer requests and dietary restrictions are noted and communicated to the kitchen staff.
• Food & Beverage Service: Deliver food and beverages to customers in a timely and efficient manner. Ensure that food is served hot and beverages are refilled promptly.
• Table Maintenance: Check in with guests throughout their meal to ensure they are satisfied and offer additional items or assistance as needed.
• Cash Handling: Process payments using the POS system, handle cash and credit transactions, and provide accurate change or receipts.
• Teamwork: Work closely with kitchen staff, fellow servers, and other team members to ensure smooth operations and quick service.
• Cleanliness & Organization: Keep tables, chairs, and dining areas clean and organized. Ensure all supplies are stocked and restock as needed.
• Upselling & Specials: Promote daily specials, menu items, and drinks to enhance the guest experience and increase sales.
• Health & Safety Compliance: Follow food safety and sanitation procedures to maintain a clean and safe working environment.

Requirements:

• Previous experience in a server or customer service role is preferred but not required.
• Friendly, outgoing, and energetic personality with strong communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to stand and walk for extended periods of time and lift up to 25 lbs.
• Strong attention to detail and ability to manage multiple tables at once.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Positive attitude, strong work ethic, and dedication to providing excellent customer service.