TurboTax Online Customer Support Agent

TurboTax
Birmingham, AL

The following information provides an overview of the skills, qualities, and qualifications needed for this role.










As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.

  • Get paid $18.50 per hour¹
  • Earn a $155 Bonus just for participating in getting certified as a TurboTax Product Expert³
  • Certification takes place over 2 days
  • Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
  • Minimum 20 hours per week required, want to work more? Go for it!¹
  • You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

Required Experience & Skills






To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:


  • This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.


  • Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.


  • The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season. We're looking for individuals with excellent communication skills and a passion for assisting others. As a TurboTax Product Expert, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. If you're a problem-solver who enjoys helping people, we invite you to be part of our team. Apply now to join TurboTax and make tax season less taxing for everyone.

Remote working/work at home options are available for this role.
Posted 2025-09-04

Recommended Jobs

CERTIFIED MEDICAL ASSISTANT - FT

Mizell Memorial Hospital
Opp, AL

Job Description Job Description Description: Job Summary: The medical assistant is responsible for assisting the Provider and LPN in the daily clinical and clerical operations of the clinic t…

View Details
Posted 2025-08-09

Senior Missile Structure and Actuation Engineer

Nou Systems Inc
Huntsville, AL

Job Description Job Description nou Systems, Inc. (nSI) is now officially a 100% ESOP company ! We value teamwork and collaboration, and this transition allows us to take that commitment to a new…

View Details
Posted 2025-08-15

Metalworking Specialist

Walter Surface Technologies Incorporated
Birmingham, AL

Job Description Job Description For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power too…

View Details
Posted 2025-08-10

Insurance Loss Control Surveyor

Davies Risk Services
Alexander City, AL

Job Description Job Description Seeking Independent Contractors to Perform Insurance Property Inspections ! Davies Risk Services is looking for independent contractors to perform insurance pro…

View Details
Posted 2025-08-05

Insurance Defense Trial Attorney

State Farm
Birmingham, AL

Location Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. US-AL-Birmingham Job Category Legal, Compliance, and Risk Mana…

View Details
Posted 2025-09-02

Facilities

GigaParts, Inc.
Huntsville, AL

Equal Employment Opportunity Employment opportunities at GigaParts are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills, and abi…

View Details
Posted 2025-07-24

Speech Language Pathologist (SLP) - Birmingham, AL

Soliant
Birmingham, AL

A full-time Speech-Language Pathologist (SLP) position is available in Birmingham, AL, serving a K-12 school district. This contract role runs from ASAP through June 9, 2026, with a 37.5-hour work we…

View Details
Posted 2025-09-03

Fryer Operator (Nights)

Foster Farms
Demopolis, AL

Foster Farms has been serving families since 1939. Since the founding days, Foster Farms has always been committed to providing consumers with the highest-quality, best-tasting poultry products a…

View Details
Posted 2025-08-30

RN Step Down/CVU Unit (PRN)

Russell Medical
Alexander City, AL

RN Step Down/CVU Unit (PRN) JOB SUMMARY: Provides professional nursing care through the assessment, treatment, and education of cardiovascular, medical-surgical and observation patients in accordance…

View Details
Posted 2025-08-06

Cooks

Astrids Tavern
Birmingham, AL

Job Description Job Description Job Title: Cook Location: [Restaurant Name], [City, State] Job Type: [Full-time / Part-time] Responsibilities: Prepare and cook menu items according t…

View Details
Posted 2025-08-29