Senior Sales Manager

Job Description

Job Description

Step into a rewarding career as a Senior Sales Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection , on Alabama’s Gulf Coast. Nestled across 550 acres of breathtaking natural beauty, the Grand seamlessly blends Southern charm with modern sophistication, offering guests a world-class destination. With over 41,000 sq. ft. of versatile meeting and event space, we host everything from intimate gatherings to large-scale conventions. Join us at this iconic resort, where hospitality and tradition meet innovation, and play a key role in shaping unforgettable experiences for our guests. The Grand Life is calling—will you answer?

As a Senior Sales Manager, your primary responsibility is to proactively drive group and catering sales, securing opportunities that contribute to substantial revenue growth for the resort. With a blend of strategic prospecting and relationship-building, you’ll cultivate both new and existing business while showcasing the Grand’s unmatched offerings. Your dedication to exceptional service and dynamic sales leadership will position the hotel as a preferred destination, fostering customer loyalty and supporting the continued success of our Sales team.

Key Responsibilities:

• Proactive Sales & Business Development: Identify, qualify, and secure new group and catering business opportunities, maximizing revenue potential and supporting hotel growth goals.
• Client Relations & Negotiation: Build lasting relationships with clients, skillfully negotiate contracts, and execute Group Sales Agreements to ensure clarity and mutual benefit.
• Customer Experience Leadership: Partner with Event Management and Operations teams to deliver seamless experiences, from booking through post-event follow-up, exceeding guest expectations at every touchpoint.
• Market Knowledge & Strategy: Maintain in-depth awareness of competitor activities, economic trends, and supply-demand shifts to strategically position the hotel in the market.
• Community & Industry Engagement: Represent the hotel through local community involvement, trade shows, FAM trips, and client entertainment, strengthening brand presence and fostering loyalty.
• Sales Process Excellence: Utilize Marriott Global Source, eTools (eRooming Lists, eProposals, Passkey), and same-day selling procedures to optimize efficiency and revenue generation.
• Site Inspections & Presentations: Showcase the hotel’s offerings with professionalism and impact, leaving prospective clients with a lasting impression of the Grand’s capabilities.
• Contract & Turnover Management: Ensure accurate, comprehensive booking documentation and provide thorough turnovers to Event Management for flawless execution.
• Continuous Improvement & Feedback: Actively gather guest and planner feedback, address concerns promptly, and collaborate with departments to elevate overall service standards.
• Leadership & Example Setting: Model exceptional guest relations and salesmanship, inspiring confidence in clients and colleagues alike.

Education & Experience:

• High school diploma or equivalent required; Bachelor’s Degree in Hospitality Management, Sales, or related field preferred.
• Prior experience in hospitality sales or group/catering sales management strongly preferred.

Job Requirements – Physical Demands:

• Lift up to 10 pounds: Occasional
• Walking: Occasional
• General office setting; primarily on-site

Perks & Benefits:

As a valued member of the PCH Hotels & Resorts team, you’ll enjoy:

• Health, Dental & Vision Coverage: Full coverage options, including FSA and HSA plans.
• 401(k) with Company Match: Secure your future with our matching retirement plan.
• Exclusive Discounts: Access savings on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
• Career Growth Opportunities: Training, development, and clear advancement pathways to support your long-term career success.

Join us at the Grand Hotel Golf Resort & Spa, where we deliver “hospitality with heart & soul.” Be part of a team that creates unforgettable moments and lasting connections. Are you ready to grow your career and make your mark? Apply today and step into The Grand Life!