Service Manager

Job Description

Job Description

About Us:

At Stivers Ford of Birmingham, we pride ourselves on delivering top-quality automotive services with integrity, efficiency, and excellence. As a trusted name in the community, we’re dedicated to providing outstanding customer service and maintaining the highest industry standards. We are currently seeking a motivated and experienced Service Manager to lead our service department and ensure superior experience for our customers and team members alike.

Position Summary:

As the Service Manager , you will be responsible for overseeing daily operations of the service department, ensuring efficient workflow, high-quality repairs, and exceptional customer satisfaction. You’ll manage a team of technicians and service advisors while driving performance and profitability.

Key Responsibilities:

• Manage all aspects of the service department, including scheduling, workflow, customer communication, and technician support.
• Lead, train, and motivate service advisors and technicians to meet company goals.
• Ensure all service operations comply with safety, environmental, and company standards.
• Monitor and improve customer satisfaction metrics and handle customer concerns or escalations.
• Develop and implement processes to increase productivity and profitability.
• Maintain accurate records of repair orders, parts usage, and service histories.
• Collaborate with parts and sales departments to support overall business goals.

Qualifications:

• Proven experience as a Service Manager, Service Advisor, or similar role in an automotive environment.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive repair, maintenance procedures, and industry best practices.
• Proficiency with service management software (e.g., Reynolds & Reynolds, CDK, etc.).
• Valid driver's license and clean driving record.

What We Offer:

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development
• Supportive and team-oriented work environment
• Career advancement opportunities within a growing company