Helpdesk Analyst
- Receive escalated incidents from Level I Help Desk personnel
- Receive calls and e-mails on incidents directly
- Incident recording
- Incident Classification
- Incident Prioritization
- Incident Escalation
- Search for Work Around
- Update the customer and IT group on progress
- Perform communication activities
- Associates Degree in Computer Science, Systems Administration, Networking, Information Technology or related field is preferred; 4-5 years demonstrated experience working in a health care environment either as a help desk analyst or other field-based Level I support..
- A+
- HDI or Network+
- Excellent customer support skills, in person, over the phone, and in writing
- Logical problem solving skills and a willingness to learn
- Strong work ethic and can-do attitude
- Professional demeanor and be a team player
- Commitment to Innovation & Improvement
- Dedication to improving the experience of interacting with computers for end-users
- Attention to detail
- Ability to multi-task and follow-up on requests
- Ability to adapt to a changing technical environment
- Demonstrated Journeyman Level skills in the support of at least two of the areas listed below. To be considered a Journeyman in these areas the Analyst must demonstrate:
- Trained or certified with a good level of understanding concerning the system architecture
- General understanding of the database schema
- Understands how to setup the system and how to do high level system administration
- Able to assist end users and IS staff with critical aspects of the system
- Able to use monitoring tools within the systems
- Exhibits a strong desire to learn all aspects of the system. Pursues opportunities to learn both on the job and through formal instruction on line or in the classroom. Demonstrates a desire to continuously improve their knowledge and expertise.
- Demonstrated Areas of Expertise:
- Microsoft Active Directory Users and Computers
- Remote Desktop Services (Terminal Services)
- Thin Client configuration, management and troubleshooting
- Specialized PC-device configuration, management and troubleshooting
- Wireless monitoring and troubleshooting
- Microsoft Group Policy troubleshooting
- Management and deployment of applications or desktop systems
- Competitive Wages
- Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
- Dental Insurance, Life Insurance, Vision Insurance
- 401K with company match
- Paid Holidays and Paid Vacation
Recommended Jobs
Civil Project Engineer 03943 LBYD
Location: Birmingham, Alabama Title: Civil Project Engineer Schedule (FT/PT): Regular Full Time Travel Required: Yes (0-25%) “Large Firm Expertise, Small Firm Responsiveness” has be…
Director of Nursing - $10k Sign-On Bonus
Lead with Purpose. Set the Clinical Standard. Build a Team That Lasts. We are seeking a proven Director of Nursing (DON) to lead our nursing operations and elevate the quality of care across the fa…
Service Advisor
Tuscaloosa Chevrolet is actively looking to add more Service Advisors to our team! If you want to work in a fast paced shop with a large clientele base, this is perfect for you! Benefits * 401K Empl…
Easter Photo Set Bunny Character - Parkway place
VIP Holiday Photos is seeking enthusiastic and friendly individuals to join our team as the Easter Bunny character at our Easter photo set. In this role, you will have the unique opportunity to bring…
FMS Program Analyst
Title: FMS Program Analyst Program Summary KBR's Missile, Aviation, and Ground Systems (MAGS) division delivers mission engineering solutions for critical U.S. Army programs, specializin…
Live Ops Manager
The role of a Live Ops Manager involves overseeing various teams and ensuring the smooth functioning of software development. Key responsibilities include: Ensure the deployment of infrastructure …
Truck Service Advisor
Job Summary We are hiring in our Robertsdale, AL location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we …
IT Desktop Technician
IT Desktop Technician Position Description Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelera…