Business Support Associate

Job Description

Job Description

Business Support Specialist

Job Description

As a Business Support Specialist with our Industrial Division, you will serve as the primary point of contact for our industrial customers across multiple sectors. We seek a driven, detail-oriented professional with prior experience in industrial, manufacturing, or technical environments. Your role will be pivotal in delivering exceptional service, strengthening relationships, and driving growth.

Responsibilities

• Build and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction.
• Proactively identify opportunities to support customer operations and promote product solutions.
• Maintain detailed, accurate customer information and activity records in the CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Provide accurate quotes, process orders, and answer product or application questions confidently.
• Translate technical needs into effective product recommendations, leveraging your industrial experience.
• Monitor and communicate account receivables and payment statuses where applicable.
• Enter and manage orders accurately using WebERP and internal platforms.
• Confirm pricing, terms, lead times, and product details to ensure error-free order fulfillment.
• Partner with logistics and production teams to ensure timely shipment and delivery.
• Identify and suggest process improvements that enhance order flow and customer satisfaction.
• Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service.
• Coordinate between departments to resolve issues quickly and efficiently.
• Support territory managers and participate in projects that promote customer engagement and retention.
• Maintain a positive, solutions-oriented approach in every customer interaction.
• Communicate clearly, concisely, and respectfully across teams and time zones.

Essential Skills

• 2+ years of experience in an industrial, manufacturing, or technical sales/service environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and work independently once trained.

Additional Skills & Qualifications

• Experience using Microsoft CRM and Power BI for tracking.
• Familiarity with ERP systems, especially WebERP or similar.
• Prior experience supporting field sales or industrial customers.
• Comfort with collections and A/R follow-up is a plus.
• On-site training from our Regional Customer Support Leader, along with our experienced Industrial Division team.
• Additional training opportunities in our Wheaton, IL headquarters.
• Access to Spray University online courses, mentorship, and ongoing professional development.

Work Environment

This role is on-site in our office in Birmingham, AL. The working hours are Monday through Friday, 8:00 AM to 4:30 PM. Occasional travel to corporate offices/sales offices is required. We offer a collaborative and supportive culture that values technical expertise and customer service excellence. Opportunities for growth within a global organization that invests in your development are available.

This is a Contract to Hire position based out of Bessemer, AL.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bessemer,AL.

This position is anticipated to close on Mar 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.