Network Technician
Job title: Network Support Technician (1st Shift)
Location: Montgomery, AL
Duration: 12 months (Possibility of extension)
Required Skills:
Minimum 1 year of experience with LAN/WAN maintenance and support
Minimum 1 year of call center or service desk experience
Strong customer service skills
Experience or knowledge of voice and data circuits, including troubleshooting and research
Familiarity with incident ticketing systems such as ServiceNow or Remedy
Education
High School Diploma or GED
Certification
CompTIA Network+ Certification
Key Responsibilities:
Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details
Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team
1st shift. 8am to 4pm. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat
Work Schedule:
Will work alternating weekends regardless of shift
This position requires weekend and holiday work as it is a help/support and services position (24/7 operation). Federal and State holiday work is required
#CB
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