Guest Experience Ambassador- sales and hospitality

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms

Guest Experience Ambassador Job Description
Position Title: Guest Experience Ambassador

Overview
The Guest Experience Ambassador is a guest-facing role focused on creating a welcoming, high-energy experience throughout the Zekes property, including the marina and restaurant. This position supports daily Guest Experience programs by assisting guests, promoting department initiatives, and helping drive sales through friendly communication and confident upselling.

Ambassadors support the departments core projects, including:
Hook & Cook guest coordination
Guest photo sales opportunities
Supporting charter bookings and guest navigation
Sales initiatives and guest interaction support

The Ambassador works under the direction of the Guest Experience Director and Guest Experience Assistant and is expected to represent Zekes Landing with a positive attitude, professionalism, and strong attention to guest service and revenue.

Core Responsibilities
Guest Interaction, Sales & Upselling
Greet and assist guests throughout the property, including the marina and restaurant. Confidently promote Guest Experience programs and encourage guest participation. Upsell key department initiatives by explaining options clearly and enthusiastically.
Help drive daily revenue through friendly service, product knowledge, and strong guest engagement.

Guest Service & Daily Support
Maintain a visible presence during operating hours to assist guests with questions, navigation, and recommendations.
Provide a consistent and positive guest experience while supporting Zekes Landing brand standards.
Support daily programs and department priorities as assigned by leadership.
Hook & Cook Support
Assist guests with Hook & Cook coordination and ensure they understand the process. Help keep the experience organized, smooth, and guest-friendly.
Guest Photo Sales Opportunities
Encourage guests to participate in photo opportunities and explain available options.
Support daily execution of photo-related initiatives through guest interaction and sales support.
Team Support & Communication
Work closely with the Director and Assistant to support department goals and daily execution. Communicate guest feedback and recurring issues to leadership.
Assist with coverage during high-volume periods as needed.
Training & Standards
Maintain a professional appearance and uphold Zekes Landing hospitality expectations. Follow department procedures and service standards consistently.
Participate in training and onboarding as assigned.
Compensation
Seasonal Position.
Hourly Pay: $16.00 - $18.00 per hour
Tip-eligible position.
Bonus Opportunities: Charter sales bonus opportunities may be available.

Reports To: Guest Experience Director, Guest Experience Assistant
Location: Zekes Marina Orange Beach, AL