Customer Service Agent

Job Description

Job Description

Description

Are you looking for a challenging, energized environment with equal opportunity for learning and growth? Look no further!!

Budget Car and Truck Rental of Birmingham is looking for Customer Service Agents who have the ability to work in a fast paced environment during our evening hours.

As a Customer Service Agent you will assist in the completion of customer transactions while providing superior customer service.

Responsibilities:

• Open and close rental contracts
• Address customer inquiries, such as, explanation of charges, vehicle damages, directions, etc.
• Promote and offer coverages, upgrade rental type, offer prepaid gas, and more
• Perform general office duties such as answering phones, photocopying, and maintaining a clean and professional work space
• Support a team environment by assisting other agents and/or other locations when needed
• Clean vehicles (washing, vacuuming, gassing, etc.) and prepare for rental
• Occasionally help shuttle rental vehicles to and from other locations

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

We provide great benefits and compensations:

• Hourly base pay plus an extremely lucrative commission/incentive plan
• Medical, Dental, Vision & 401(k) for full time employees
• Full training to learn the business and better your career
• Vacation and Paid Time Off for full time employees
• Paid Holidays

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience
• Demonstrated work history tenure
• Professional communication skills and problem resolution experience
• Proficient in general office equipment (fax machines, calculators, photocopiers, etc.)
• Must have a valid driver’s license with no more than two moving violations and/or at fault accidents
• Must be able to pass a drug, alcohol, and background check

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