Lead Practice Manager

Job Description

Job Description

Description:

This position is responsible for ensuring consistency and quality in the delivery of the patient experience and assisting in the development and execution of strategies to improve patient outcomes and process enhancement to drive value for our partner practices. This position will assist in coordinating the delivery of HighFive’s standardized support services, process improvement and patient experience under the guidance of the VP, Patient Experience & Process Enhancement.

Responsibilities

• Build and manage relationships with clinic Practice Managers to ensure unwavering partner satisfaction, strong alignment on practice goals, and the delivery of process improvement strategies.
• Effectively prioritize practice requests and discovery.
• Lead, train, and facilitate projects aligned with HighFive strategic initiatives and objectives.
• Create, present, and implement new processes
• Identify opportunities for strategic growth and continuous process improvement.
• Create and implement Standard Operating Procedures to support practice operations.

• Bachelor’s degree from an accredited university or college, or related experience.
• Minimum of 3 years of work experience in operations or project management, preferably in a dental/dental specialty seting.
• Proficiency in Microsoft Office Suite (Outlook, Excel, and PowerPoint).
• Excellent customer service skills with the ability to effectively communicate with executives, doctors, and other professionals daily.
• Strong leadership capabilities with the instinct to take initiative and problem solve.
• Task-oriented individual with strengths in managing competing priorities, time-management and a strong attention to detail.
• Thrives in a busy, fast paced, and ever-growing environment.
• Willing and able to travel to meet practice needs.

Working Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

This is largely a sedentary role; however, this position may require the ability to lift files, bend, reach, walk or maneuver around the bank. This position may occasionally need to lift up to 15 pounds

Disclaimer

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.