DOCKHAND-GULF SHORES, ALABAMA

Job Description

Job Description

Job Title: Dockhand

Office Location: 335 Waterway W. Blvd., Gulf Shores, AL. 36542

Direct Supervisor: Davis Joyner, Director of Operations | Marina Development; General Manager

Summary: The Dockhand assists the marina team in serving their clients. This role is expected to provide excellent customer service and complete requests such as transporting each customer and their baggage to and from the dock. You operate a boat and other equipment as needed and help the team maintain general security while reporting potential concerns. You are also responsible for refueling boats when required and completing other routine maintenance.

Essential Duties and Responsibilities

1. Secure boats to docks, connect and monitor utility services (power, water, and telephone), black water pump out, to include fendering, waste disposal and facility sanitation.
2. Expedite customers’ requests including transport of patrons and baggage to and from dockside and delivery of provisions and packages.
3. Routinely operates, motor and water vehicles and other various mechanized equipment.
4. Provides general security and supports marina and facility security teams in their security related efforts; reports disturbances in dock area to superiors and maintains general vigilance.
5. Assists refueling operations when required at the marina refueling facility, ensures safe fueling procedures to include wearing proper PPE.
6. Provides service to marina and facility guests and carries out routine marina maintenance to equipment and facility.
7. Complying with instructions or duties as may be reasonably assigned.
8. Providing docking assistance to our customers.
9. Working with Forklift Drivers to offload and onload vessels.
10. Fueling boats and equipment.
11. Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

High school diploma or general education degree (GED); previous marina experience preferred; forklift experience/operator certificate helpful.

Knowledge, Skill and Ability Requirements

Knowledge

• Solid knowledge of Occupational Safety and Health Administration (OSHA) compliant workplace safety practices.
• Excellent communication skills with a demonstrated ability to interact with guests and coworkers in a harmonious manner. Customer service must be a priority.
• Ability to handle multiple operational demands with a high degree of professionalism, operating often with time sensitive deadlines.

Key Competencies

Key Competencies include strong work ethic and attention to detail. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Language Skills

Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications

Availability Open and operational seven days a week. Employees are required to be available to workdays, and during special events.

License Requirements Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years. Boating Safety Education Identification Card required.

Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee the employee will stand; walk and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must frequently lift light and heavy objects.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical environment requires the employee to work in an open-air boat bard, and outside in cold or heat, and inclement weather.