Restaurant Equipment Reliability Technician (Chick-fil-A Network)

Job Description

Job Description

Are You the Go-To Troubleshooter? Join Colliers.

Do you thrive diagnosing complex issues in commercial kitchens and HVAC/R systems? Want field autonomy with strong technical backup? This role supports Chick-fil-A restaurants exclusively through a best-in-class service network—giving you independence in the field plus the tools, resources, and training to succeed.

What You’ll Do

• Pinpoint, repair, install, and remove commercial kitchen equipment.
• Service hot-side cooking gear, sealed-system refrigeration, specialty foodservice equipment, and base-building HVAC.
• Honor service level agreements by responding to Operator requests promptly.
• Work on brands such as Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, and Garland Grill.
• Coordinate with manufacturers for diagnostics and parts identification; partner with the Chick-fil-A Technical Assistance Team when onsite.
• Install parts accurately and professionally.
• Complete timely documentation (work orders, time logs, receipts) and manage truck stock inventory.
• Keep your service vehicle, tools, and parts organized.
• Support on-call emergencies during non-standard hours.
• Adhere to safety protocols and accident prevention procedures.
• Pursue OEM training and certifications; engage with suppliers and vendors.
• Meet productivity targets consistent with company standards.

Must-Haves

• Technical trade school background and/or substantial hands-on experience.
• 5+ years in a relevant trade (or equivalent experience).
• Demonstrated capability in one or more: sealed refrigeration/HVAC systems, electrical systems, mechanical systems, process controls, hot-side cooking equipment, mechanical power transmission.
• Experience in kitchen equipment, facilities, or construction systems service.
• EPA Universal Certification.
• Valid state driver’s license and proof of insurance; safe driving record (MVR required).
• Ability to safely operate company vehicles.
• Strong mechanical aptitude and troubleshooting skills; can read schematics/diagrams.
• Comfort with Microsoft Word, Excel, and mobile service apps.
• Clear communicator; self-directed; positive, service-oriented mindset.

Proficiency You’ll Use Daily

• HVAC
• Electrical Schematics
• HVAC/R Systems
• Refrigeration Systems
• Electrical Repair
• HVAC Maintenance
• HVAC Repair
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting

Travel & Schedule

• 100% travel within your defined local market.
• Limited overnights, mostly for onboarding and training.

Physical Capabilities

• Work extended periods during emergencies/priority work (including overtime).
• Lift/carry/push/pull up to 50 lbs.
• Climb ladders and stairs up to two stories (with ladder safety training). Roof access ladders are provided; van loading/unloading of a large ladder is not typical.
• Frequently bend, twist, kneel, crouch, and crawl.
• Stand and walk for extended periods on even/uneven terrain.
• Regularly use arms, wrists, and hands to operate tools and machinery.
• Work indoors and outdoors in a range of weather conditions.

Pay & Benefits

Competitive compensation and benefits including a full range of health care benefits, paid time off, and 401K.

Compliance

Colliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [email protected] for assistance.

How to Apply

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.