Restaurant General Manager

Job Description

Job Description

Job Summary:

The Restaurant General Manager will oversee Ariccia Cucina Italiana and Piccolo 241 Jazz Lounge. This position will primarily oversee lunch and dinner, heavily emphasizing dinner service.

Supervisory Responsibilities:

• Supervises & manages team members of all day-to-day operations. Can fully understand all positions well enough to perform all duties in team members' absence across all outlets.

Duties & Responsibilities:

• Engages with students in The Hospitality Management program through practicum rotations in the restaurant and the bar and other educational opportunities, including Guest lecturing on campus.
• Assists in new hotel and restaurant openings as Ithaka Hospitality Partners continues its journey.
• Upholds Ithaka Hospitality Partners' standards of excellence throughout all guest interactions.
• Ensure daily staffing, operational, guest, and financial needs are met.
• Works closely with the Restaurant Leadership team to train, develop, and mentor team members and ensure the restaurant team delivers gracious and thoughtful service.
• Works closely with the culinary team on menu updates and rollouts and communicates information to the team promptly.
• Develops, implements, and continuously monitors schedules for the operation to achieve profit.
• Regularly reviews, evaluates and trains on customer satisfaction of the restaurant to recommend new operating policies.
• Ensures the restaurant complies with all Ithaka, local, and legal regulations and processes.
• Works closely with Marketing and Social Media teams to ensure that all promotions and collateral updates are done promptly and relevantly.
• Works closely with the Assistant Director of Food & Beverage and the Executive Assistant Manager on monthly and annual forecasts and budgets.
• Works closely with the team on continuous training through various training sessions.
• Works closely with Food & Beverage leaders on monthly reports and inventory.
• Performs other duties as assigned.

Required Skills & Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• High school diploma or equivalent required.
• At least three years in a full-service restaurant management position required.
• Complete understanding of Forbes and AAA service standards and ability to implement and execute them in a casual upscale environment required.
• At least one year leading a wine program or experience with The Court of Master Sommeliers or similar certification is required.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.