It Systems Technician

Description

SBS Helpdesk Position Position Description: • Serve as the 1st Point of Contact for clients and customers • Perform general troubleshooting with customer via phone or email contact • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system • Route unresolved tickets to appropriate Tier 2 staff • Follow-up and update clients/customers and internal teams as appropriate • Follow, review, and update all Service Desk procedures. • Limited systems administration work • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. • Resolve, escalate, and track customer service tickets through to resolution Skills Required: • 1 year Service/Help Desk experience • General knowledge of troubleshooting and Tier 1 application support • Great customer service skills • Excellent communication skills both written and verbal • Good understanding of computers, operating systems, Office 365, and various technology products • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up Skills Preferred: • Knowledge of Ivalua Procurement application • Knowledge of CGI Advantage application • Knowledge of CGI HRM application • Experience with support or configuring ERP style applications • Two years of experience in troubleshooting and installing business and/or Government applications software Education: • High school diploma with 1 year troubleshooting software (IT Tech) • Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems Additional Information: • Video interviews will be conducted followed by in person interviews for those selected. • This is a 6-month contract-to-hire position. Salary range starts from $33,381.60 • This position does not offer sponsorship. • Position will be full time, onsite in Montgomery, AL. No remote work would be considered

Skills

Help desk support, Troubleshooting, Customer service, Help desk, Windows, Office 365, Password reset, Support, Active directory, Technical support

Top Skills Details

Help desk support,Troubleshooting,Customer service,Help desk,Windows,Office 365,Password reset

Additional Skills & Qualifications

Preferred Skills: Skill Knowledge of Ivalua Procurement application Skill Knowledge of CGI Advantage application Skill Knowledge of CGI HRM application Skill Experience with support or configuring ERP style applications Skill Two years of experience in troubleshooting and installing business and/or Government applications software Education 1 year of credit from an accredited college or technical school in the field of Information Systems

Experience Level

Entry Level

This is a Contract to Hire position based out of Montgomery, AL.

The pay range for this position is $15.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Montgomery,AL.

This position is anticipated to close on Jul 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.