General Spa Manager
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
- Personal and Career Development
- Comprehensive Leadership Training
- Stunning Retreats
- Massage Heights Family Fund
- Employee Discounts
- Digital Work Environment
- Competitive salary with bonus opportunities
- Full-time position
- Ability to work weekends, evenings, and holidays hours are required
- Recruit, hire, train, develop and retain employees
- Accountable for driving revenue and profitability through inventory management and consistency through services
- Directly supervise and be accountable for all aspects of retreat operations
- Membership Growth, Team Management & Membership Sales Conversion
- Adhere and align the team and retreat to our brand values and standards
- Achieve retreat goals regarding membership sales and retention
- KPI Tracking, Sales Projections, Systems & Procedures. Financial Performance
- Maintaining operational standards according to Massage Heights policies, procedures, and protocols
- Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
- Plan, prepare, and execute events to promote Massage Heights in your area
- Conduct the necessary marketing activities to drive leads
- Develop partnerships with local businesses in your area
- Minimum 1 years of membership-based service and/or retail management experience
- Experience managing hourly wage employees
- Self-starter strong with leadership, organization, communication, and interpersonal skills
- Working knowledge of labor and employment laws.
- Experience in training, coaching, and conflict resolution
- Able to build and sustain a positive employee culture
- Working knowledge of computers and standard software
- Basic business math skills
- Financial and P&L experience
- Practical knowledge of working with Zenoti or other Spa POS software systems
- Understanding spa environment and massage and skincare services
- Experience working in a franchise model
- Loyal
- Authentic
- Passionate
- Diligent
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