Call Center Representative
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer concerns or escalate issues to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions.
- Meet performance metrics, including response time, customer satisfaction, and call quality.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge.
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal and written communication skills.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in basic computer applications and data entry.
- Problem-solving skills and a customer-first mindset.
- Competitive salary package ($48,000 – $52,000 annually).
- Opportunities for career growth and professional development.
- Comprehensive training programs to ensure your success.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive team culture and a dynamic work environment.
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