Director, Account Management

Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.

The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post-sale revenue strategy. You’ll lead a high-performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long-term customer growth.

Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands-on execution. Success in this role means strong renewal performance, meaningful upsell and cross-sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching.

What You’ll Do

Lead & Develop a High-Impact Team

• Recruit, hire, and develop top Account Management talent
• Coach Account Managers through regular 1:1s, performance reviews, and forecast calls
• Own team renewal and expansion revenue targets and drive consistent quota attainment
• Establish clear expectations, KPIs, and accountability across the team
• Oversee account coverage and assignments to balance workload and revenue opportunity
• Build and maintain a strong operating cadence for the Account Management function

Drive Revenue Growth & Retention

• Own the post-sale revenue strategy, including renewals, retention, and expansion
• Develop and execute account growth strategies aligned with company goals
• Implement standardized renewal workflows, forecasting discipline, and pipeline rigor
• Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals
• Actively participate in discovery, renewals, and key client presentations

Build Scalable Programs & Processes

• Define and document the Account Management program, including engagement models, role expectations, and customer value proposition
• Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement
• Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction
• Use data and insights to continuously refine strategy and performance

Be a Voice for the Customer

• Serve as a trusted advocate for key clients across the organization
• Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience
• Share customer feedback to influence product development and business strategy
• Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value

Reporting & Visibility

• Provide regular updates to senior leadership on account performance, risks, and overall customer health

What You Bring

Required Skills & Abilities

• Excellent verbal, written, and presentation skills
• Strong organizational and time-management abilities
• Comfort leading through change and adapting to evolving business needs
• Proven ability to manage complex, high-tier customer issues
• A calm, solutions-oriented approach in high-pressure situations
• A genuine passion for customer success and relationship building

Education & Experience

• Bachelor’s degree or equivalent experience
• 7+ years of account management experience
• 3+ years of people leadership or supervisory experience
• Strong understanding of account management best practices
• Proficiency in Salesforce
• Strong working knowledge of Daxko solutions, add-on services, and third-party integrations

Preferred Qualifications

• MBA or advanced degree in a related field
• 10+ years of customer service or sales experience
• Extensive B2B Account Management experience
• Deep expertise in at least two Daxko products and related integrations

Travel & Work Environment

• Up to 40% travel, including on-site customer visits
• Regular video conferencing and phone communication
• Prolonged computer use and hands-on participation in customer site observations

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.

Some Of Our Favorites Include

Flexible paid time off

Affordable health, dental, and vision insurance options

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.

Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance-based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.

The on-target-earnings (OTE) for this role is $213,539 – $265,200 per year.