Front Desk Agent

Job Description

Job Description

We are looking for a Front desk agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include but not limited to registering guests, managing reservations and providing information about rooms, rates and amenities. This position requires ability and skill set to tackle unhappy guests which can be stressful at times. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Promote hotel and room amenities to guests with a smile.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments. Audit each account and update as needed
• Enforce hotel policies and procedures as mentioned in training. Follow rules and regulations listed in employee handbook.
• Light cleaning, folding towels/linens and stocking of items as needed.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Synixis and OPERA
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

'Work Remotely No

List Days and Times you are available to work:

We have been in Hotel/Motel operation for 15 Plus year in Tuscaloosa. We own and operate multiple locations within 10 miles. We allow flexible work hours depending on the needs.

Company Description

We have been in Hotel/Motel operation for 15 Plus year in Tuscaloosa. We own and operate multiple locations within 10 miles. We allow flexible work hours depending on the needs.