Outreach Crisis Specialist (Mobile)
- Responds to crisis calls in a timely manner
- Makes face to face visits when calls come into CarePointe or the Outreach Liaison
- Provides services in the community, consumer’s homes, etc.
- Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
- Effectively determines the level of response needed in crisis situations
- Assists in contacting family members if needed
- Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
- Evaluates the consumer for community referrals needed
- Educates families on de-escalating crisis situations including but not limited to safety plans
- Assists in securing emergency medical services or law enforcement if needed
- Advocates on behalf of the consumer to secure community resources
- Effectively collaborates with the treatment team members and outside sources in the delivery of services
- Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk
- Travels to consumer’s homes to ensure medication compliance as needed
- Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
- Handles and triages calls from multiple referral sources
- Effectively demonstrates the application of adult specific competencies
- Provides transportation to services on a limited basis
- Seeks clinical supervision and consultation as needed
- Accepts and employs suggestions for improvement
- Actively works to enhance case management skills
- Documents in a timely fashion per Alta Pointe policy
- Documents using Avatar appropriately
- Documents appropriate, complete, and comprehensive assessments
- Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
- Documents in a clear and concise manner services provided before the completion of the shift
- Documents legibly
- Effectively manages caseload based on consumer needs
- Meets Alta Pointe productivity standards
- Treats consumers with care, dignity and compassion
- Respects consumer’s privacy and confidentiality
- Is pleasant and cooperative with others
- Assists consumers and visitors as needed
- Personal values don’t inhibit ability to relate and care for others judgments
- Is sensitive to the consumer’s needs, expectations and individual differences
- Is gentle and calm to consumers and families
- Actively participates in Performance Improvement activities
- Actively participates in Alta Pointe committees as required
- Completes assigned tasks in a timely manner
- Follows Alta Pointe policies and procedures
- Attends to required in-service training and other workshops
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