Healthcare Client Account Representative

We are a Birmingham, Alabama-based healthcare management company in search of a Healthcare Client Account Representative. The Client Account Representative duties may include one or more of the following: medical billing, claims processing, processing insurance payments, following up on denied claims, resolving credit balances, and customer service skills. THIS IS AN IN-OFFICE POSITION .

PRIMARY RESPONSIBILITIES:

• Processes the insurance component of a patient's obligation through claims processing and payment rules.
• Bills claims appropriately.
• Follows up on denied claims by performing appeals and denial recovery procedures.
• Works denied claim lines and no response claims to resolve outstanding accounts.
• Analyzes credit balances on patient accounts and resolves.
• Insurance verification.
• Experience using eClinicalWorks.
• Responds to refund request letters from insurance carriers.
• Notify supervisor of any problem accounts, CPT codes being denied by specific insurance companies, continued error in charges and any other hindrance to their productivity or collection of A/R.
• Compliance is a condition of employment and is considered an element of job performance.
• Maintain HIPAA confidentiality.
• Demographic Processing.
• Analytical and problem-solving abilities.
• Provide excellent customer service through phone calls and emails.
• High level of time management and organizational skills.
• End of the month report generation and list of all accounts not worked.
• Performs other duties as assigned.

EDUCATION:

• High school diploma or equivalent. (Required)
• Associate degree. (Preferred)

EXPERIENCE:

• At least five years experience preferred.
• Medical background or previous insurance billing desired.
• Five years experience using eClinicalWorks preferred.

Job Type: Full-time
Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Microsoft Excel: 3 years (Required)
• Payment posting: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Medical billing and coding certification. (Preferred)

Ability to Commute:

• Birmingham, AL 35205 (Required)

Work Location: In person