Collections Specialist

Job Description

Job Description

Collections Specialist Full Time M-F 8:00a-5:00p

The Collections Specialist is responsible for managing customer accounts to ensure timely payment of invoices while maintaining positive customer relationships. This role works closely with sales, accounting, and operations to resolve billing issues, monitor credit risk, and support healthy cash flow.

Key Responsibilities

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding balances
• Contact customers via phone, email, and written correspondence regarding past-due invoices
• Review aging reports and prioritize collection activities
• Resolve billing discrepancies
• Coordinate with sales representatives to address account issues and payment delays
• Process and apply customer payments accurately in the accounting system
• Set up and maintain payment plans when appropriate
• Place accounts on credit hold and release holds per company policy
• Prepare documentation for disputes, chargebacks, and escalated collection efforts
• Maintain accurate customer account records and notes

Qualifications

• High school diploma or equivalent required; associate degree in accounting or business preferred
• 2+ years of collections or accounts receivable experience required
• Strong communication and negotiation skills
• Ability to manage difficult conversations professionally and tactfully
• High attention to detail and strong organizational skills
• Proficiency in accounting software and Microsoft Excel

Skills & Competencies

• Customer-focused with a firm but professional approach
• Ability to work cross-functionally with sales and operations
• Strong time management and prioritization skills
• Problem-solving mindset
• Confidentiality and professionalism

Work Environment

• Office-based role with frequent phone and computer use
• Fast-paced environment with multiple deadlines

About Snelling:

Although Snelling has been known across the nation since 1951, our Mobile office is a locally owned and operated, award winning branch leveraging nearly 70 years of proven performance.

Our job is to match exceptional people with exceptional opportunities. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.